HVAC Controls Systems Team Leader

Hvac

Controls Systems Technician Team Leader

Johnson Controls delivers HVAC service and controls support that helps customers maintain reliable operations, safety, and performance. In this role, you will lead a field technician team supporting service and installation work while balancing customer satisfaction, profitability, and compliance.

Role Overview

You will oversee the day-to-day activity of the field technician team, plan monthly technician routes, and help ensure the business runs safely, efficiently, and profitably. This position combines team leadership, operational execution, customer satisfaction, and close coordination with sales and branch leadership.

Key Responsibilities

• Oversee the day-to-day activities of the field technician team and plan monthly technician routes.
• Analyze team performance and recommend changes to improve profitability, safety, and client satisfaction.
• Supervise assigned teams and ensure developmental plans are in place.
• Lead the execution of assigned business activities and ensure consistency of delivery systems.
• Coordinate team work with sales to support sales opportunities, including linkage to installation opportunities.
• Raise potential market opportunities to the appropriate branch or region resource for strategic direction.
• Ensure serviced account portfolios achieve growth, proper profit levels, and customer satisfaction.
• Recommend and support staffing requirements for the assigned business.
• Implement and monitor HVAC operations standards and audit the effectiveness of operations to improve performance.
• Ensure contractual obligations are completed and customer satisfaction is achieved.
• Drive service and installation operational review meetings and review bids and estimates for accuracy.
• Apply branch workforce and management resources effectively.
• Analyze operational processes and provide recommendations for improvement.
• Support performance reviews, acquisitions, recruiting, hiring, retention, and other managerial responsibilities aligned with business strategy.
• Provide clear performance expectations, one-on-one coaching, operational reviews, financial reviews, and development plans for direct reports in partnership with the appropriate matrix functional manager.
• Work with team leaders to ensure the workforce and skill levels needed for successful and profitable execution.

How You Will Do It

• You will own outcomes with accountability, safety, and integrity by setting clear expectations, following through on commitments, and keeping compliance at the center of your decisions.
• You will stay close to the work by understanding technician schedules, customer needs, and operational constraints so you can remove obstacles quickly.
• You will improve every day by reviewing performance, bids, estimates, and operating results, then turning observations into practical process improvements.
• You will lead from the field by maintaining visibility with technicians, participating in jobsite activities, and providing hands-on coaching to improve technical execution, safety performance, and customer satisfaction.
• You will develop a highly skilled workforce by personally assisting with technician training, troubleshooting complex systems, startup activities, commissioning efforts, and technical knowledge transfer.
• You will dedicate time each week to field engagement activities focused on mentoring technicians, identifying development opportunities, and ensuring consistent work practices across the team.
• Support and lead project kickoff meetings with customers, subcontractors, project managers, engineers, and technical staff to establish project expectations, communication protocols, scope clarification, safety requirements, and execution plans.
• Lead, Support, facilitate and participate in system mockups, design reviews, and pre-installation planning sessions to validate installation approaches, reduce execution risk, and ensure alignment with customer requirements, contract documents, and Johnson Controls standards.
• Coordinate with subcontractors and internal teams to ensure installation activities are performed in accordance with project plans, specifications, schedules, quality requirements, and safety expectations.
• Work directly with customers, subcontractors, technicians, project managers, and engineering resources to drive alignment, reduce execution risk, and promote successful project outcomes.
• You will win as one team by partnering with sales, branch leadership, matrix functions, and field technicians to support consistent delivery and growth.
• You will provide steady coaching, monthly one-on-ones, and developmental feedback so your team has the support and clarity needed to perform well.

Qualifications

• A minimum of five (5) years of progressive operational experience in HVAC services.
• Three (3) years of experience in a management role with responsibility for the productivity and development of others.
• Ability to lead field operations, balance customer satisfaction with financial goals, and make sound decisions in a service environment.
• Experience working with cross-functional partners such as sales, branch leadership, and matrix managers.
• Strong communication, coaching, and organizational skills.

Nice to Have

• Bachelor's degree in Engineering or Business, or equivalent working experience.
• Johnson Controls Metasys experience.
• Eight (8) years' experience in an operational HVAC role with leadership responsibilities.
• Six Sigma Green Belt.

Hiring Salary Range

$92,400K-$130,000. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.