HVAC Customer Showcase Coordinator

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

This role supports North America HVAC initiatives, by coordinating events, managing project logistics, and providing administrative and operational support. The position ensures smooth planning and delivery of customer showcases, workshops, governance forums, and other improvement activities while maintaining alignment across cross-functional stakeholders.

This is a coordination and execution-focused role that supports Global Supply Chain North America HVAC Operations Leaders by managing logistics, standardizing processes, and ensuring clear communication across projects, workstreams, scaling efforts, and system integration.

Event & Program Coordination

• Plan, schedule, and execute events, including customer showcases, workshops, training sessions, and leadership reviews
• Coordinate event logistics, including venues, travel, materials, technology, and communications
• Manage preparation and execution calendars from start to finish
• Ensure events follow standard work, templates, and governance requirements
• Track attendance, outputs, and follow-up actions from sessions
• Manage participant surveys, analyze results, and recommend improvements for future events
• Project & Workstream Support
• Support project managers and North America HVAC Operations leaders in tracking milestones, deliverables, bowler metrics, and timelines
• Maintain project plans, metric trackers, and action logs
• Coordinate cross-functional input and ensure timely follow-up
• Prepare status updates, dashboards, and reporting materials
• Promote alignment with enterprise tools, frameworks, and processes
• Respond to information rollup requests for Executive Committee meetings
• Administrative & Operational Support
• Manage documentation, templates, and standard work for North America HVAC operational activities
• Prepare presentations, reports, and executive-ready materials
• Maintain organized repositories and systems, including SharePoint and project tools
• Support budgeting, expense tracking, and vendor coordination for events, outside services, and consultants
• Provide travel, email, and calendar coordination for leadership as needed
• Stakeholder Coordination & Communication
• Serve as a central coordination point across North America HVAC teams, HR, Operations, and other functions
• Facilitate stakeholder communication to ensure clarity and alignment
• Support the preparation and distribution of meeting materials and outputs
• Document decisions, actions, and follow-ups accurately
• Anticipate needs by understanding requirements and planning ahead

Qualifications & Experience

• Bachelor's degree in Business, Operations, or related field (or equivalent experience)
• 5+ years of experience in project coordination, operations, or administrative/project support
• Program Manager Experience/PMP certification preferred
• Experience supporting events, workshops, or cross-functional programs
• Strong organizational and multitasking skills with excellent attention to detail
• Advanced proficiency in Microsoft Office, including PowerPoint, Excel, and Outlook
• Experience with collaboration and project tools, such as SharePoint, Teams, and project trackers

Salary Range

$89,400 - $149,200 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.