HVAC Operations Supervisor

About the role

Join the world's largest HVAC company!

Daikin Applied is seeking an Operations Supervisor for our boiler team. You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Your Responsibilities

• Administer safety programs for the Boiler Service team and ensure job-site compliance, including training, documentation, audits, and reporting.
• Support sales by assisting with quotations and estimates; review scopes, labor and material costs, assess profit risk, control project expenses, and provide feedback to the District Manager.
• Establish project timelines, coordinate schedules with customers, assign Boiler Service technicians, manage equipment and material orders, and secure all required customer signoffs.
• Provide leadership, supervision, coaching, and professional development for the Boiler Service technician team.
• Oversee call-in and transactional service quotes, ensuring timely pricing, proper technician assignment, and effective customer response.
• Maintain regular communication with existing customers and build strong relationships to identify additional service, repair, and sales opportunities.
• Ensure maintenance contract commitments, inspections, and preventative maintenance activities are completed on schedule while partnering with the Service Coordinator to optimize technician utilization.
• Work closely with technicians to identify pull-through repair opportunities, support customer-care initiatives, and promote proactive service recommendations.
• Establish technician performance goals and conduct annual performance reviews in a timely manner.
• Coordinate technical and leadership training with the training department and provide training plans and budget recommendations to the District Manager.
• Partner with Service Sales and the District Manager to resolve customer concerns and participate in customer visits as needed.
• Provide weekly updates to the District Manager regarding job status, revenue performance, backlog, and warranty recovery.
• Monitor warehouse, truck, tool, and inventory management activities; approve equipment and tool purchases as necessary.
• Provide technical guidance on commercial and industrial HVAC and boiler systems, including troubleshooting, maintenance strategies, system assessments, and code-compliant solutions.
• Review Foreman and Project Manager plans for feasibility, identify potential issues, and assist with on-site troubleshooting when needed.
• Manage overall Boiler Service operations, including staffing, scheduling, resource allocation, performance management, and compliance with safety standards, industry regulations, and applicable building codes.

Your Qualifications

• Associate's degree OR relevant experience paired with a technical/trade school HVAC certification.
• 2-4 years of people leadership experience
• Experience with commercial and industrial boiler systems, including troubleshooting, maintenance, and service operations.
• Working knowledge of hydronic, steam, and hot water boiler systems is preferred.

Your Benefits

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

Work visa sponsorship is not available for this position.

• The typical annual base salary for this position ranges from $101,000 to $144,800 plus a targeted sales incentive plan in Maryland.
• The range displayed represents the pay range for all positions in the job grade which this position falls.
• Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

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Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!