HVAC/R Service Manager

About the Role

We're looking for a Service Manager who knows how to run a high-performing service operation. This role is responsible for leading technicians, managing service workflows, maintaining strong customer relationships, and ensuring the team consistently delivers high-quality work.

You'll oversee daily service operations, track performance metrics, manage technician scheduling and dispatch, and ensure preventive maintenance and service calls are completed efficiently and correctly. This role requires someone who understands both the technical side of HVAC service and the operational discipline required to keep a service department running smoothly.

If you thrive in a leadership role, can balance customer expectations with operational realities, and know how to build accountability within a field team, this position offers the opportunity to make a real impact.

Who You Are & What You Bring

• You're a hands-on leader who understands field service operations. You know how to support technicians while holding the team accountable for quality work, accurate documentation, and strong customer service.
• You're comfortable managing multiple moving parts - dispatching technicians, troubleshooting issues, reviewing service records, and ensuring preventative maintenance programs are delivered on time.
• You communicate clearly, stay organized under pressure, and focus on solving problems before they become bigger issues.

You'll Bring

• Strong leadership and team management skills
• A deep understanding of HVAC service, repair, and preventive maintenance
• Experience supervising technicians and managing service operations
• A focus on accountability, efficiency, and customer satisfaction
• Strong troubleshooting and technical support capabilities
• The ability to analyze service data and performance metrics
• Clear communication with both field teams and leadership
• A proactive approach to operational improvements and customer relationships

What You'll Be Responsible For

Service Operations Leadership

• Oversee daily service operations and technician scheduling to ensure efficient job execution
• Dispatch technicians based on priority, skillset, and workload
• Monitor technician performance through service KPIs and operational metrics
• Review completed jobs daily to ensure accurate documentation, time entries, and service reporting
• Ensure preventive maintenance work is completed on schedule

Technician Management & Development

• Lead, support, and develop a team of service technicians
• Assign work based on technician experience, skills, and job requirements
• Provide coaching, technical guidance, and ongoing training
• Conduct performance reviews and address performance issues when needed
• Assist with hiring, onboarding, and workforce planning

Customer Service & Client Relationships

• Address customer inquiries or service concerns within 24 hours
• Maintain strong relationships through proactive communication and site visits
• Ensure customers are informed about service schedules, delays, and recommended maintenance solutions

Operational Oversight

• Maintain accurate service records within the CMMS system
• Oversee service inventory, tools, and equipment availability
• Monitor operational costs including fuel usage and material consumption
• Conduct routine operational reviews and audits to improve efficiency

Technical Support

• Provide troubleshooting support to technicians in the field
• Assist with diagnosing complex service issues
• Stay current with HVAC technology and industry best practices
• Facilitate technical training and skill development for the team

Communication, Safety & Compliance

• Lead team meetings to review performance, safety updates, and operational priorities
• Maintain clear communication between technicians, service coordinators, and leadership
• Enforce company safety standards, PPE requirements, and regulatory compliance

Qualifications & Experience

• High school diploma or GED required
• HVAC technical training or certification preferred
• OSHA 30 certification (or ability to obtain)
• EPA Section 608 Certification required
• Minimum 5+ years of HVAC service experience
• Previous service leadership or supervisory experience preferred
• Strong understanding of HVAC systems, diagnostics, and repair
• Ability to read technical diagrams, wiring schematics, and equipment manuals
• Experience using service management or CMMS software
• Valid driver's license with a clean driving record

What We Offer

At Quantum Industrial Services, we believe strong teams build strong companies. We're committed to providing the tools, support, and environment needed for employees to succeed and grow.