HVAC Service Operations Manager 1

What you will do

Under general direction, this position manages a truck-based service business, grows the labor and material business including revenue, gross margin and service asset management. Deploys and maintains standardized tools, systems and support for the Service Team. Manages resources to maximize customer satisfaction and improve productivity and profitability. Effectively recruits, develops and retains employees. Ensures overall operational excellence and service growth.

How you will do it

• Set and monitor goals for overall team growth and profitability.
• Lead the efforts of the Service Team to ensure productivity, consistency and quality.
• Respond and assist with the closure of warranty-related issues.
• Manage customer relationships and drive issue resolution.
• Assist with monthly forecasting and management of overhead accounts.
• Maintain optimum team staffing levels through labor forecasting, planning, and management.
• Recruit, hire and retain team staff.
• Work with direct reports and Team Technical Leads to create effective development performance plans.
• Communicate clear performance expectations, conduct quarterly one on one meetings and annual performance reviews for direct reports.
• Approve time sheets for direct reports, ensuring pre-job checklists, daily debriefing, and monthly Near Misses are completed in a timely manner.
• Perform all other necessary management tasks related bookings, Accounts Payables and Account Receivable.
• Take responsibility for safety performance and program compliance.
• Assist Service Team in identifying and actively pursuing opportunities for additional work through change orders.
• Develop and maintain long-term relationships with contractors, clients, consultants and subcontractors.

What we look for

• As a leader, you will need to communicate effectively with both internal and external customers, both verbally and in writing.
• Whether working independently or as part of a team, you will take ownership of issues and resolutions.
• You are comfortable simultaneously handling a large and diverse number of tasks with tact, cooperation, and persistence.
• Your proven organizational and time management skills mean you are able to regroup as priorities and objectives change.
• Customer satisfaction is your priority.

Required Qualifications

• College degree or equivalent combination of education and experience.
• A minimum of 10 years' experience in the HVAC field.

Preferred Skills/Education/Experience

• Bachelor's in a technical field.
• 5 years of supervisory experience and 1-2 years related site coordination and project management experience.
• 5 years field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls.
• Experience using service management software and financial accounting systems.
• Excellent verbal and written communication skills.
• Strong computer skills in a Microsoft Office environment.
• Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels.

Hiring Salary Range

$92,400 - $139,000. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package.