HVAC Service Technician

Job Overview

Fetch-A-Tech is looking for an experienced Residential HVAC Service & Sales Technician who is passionate about delivering exceptional customer service and providing homeowners with trusted comfort solutions. In this role, you'll diagnose, repair, and maintain residential HVAC systems while identifying opportunities to recommend system upgrades, repairs, and indoor air quality solutions that best meet each customer's needs. If you have strong technical expertise, enjoy building customer relationships, and thrive in a performance-driven environment, we'd love to have you join our team.

Key Responsibilities

• Service and repair HVAC systems: Analyze system issues and identify appropriate repair courses of action; prepare written work cost estimates and customer recommendations. Maintain truck inventory. Ensure necessary tools and equipment for each job are present.
• Troubleshoot and resolve issues: Complete diagnostic troubleshooting of HVAC Systems, checking the layout of existing HVAC devices and units to plan work procedures properly.
• Conduct maintenance and repair: Perform regular system checks and preventive maintenance to ensure reliability and efficiency. Complete repairs and offer recommendations for ongoing maintenance.
• Customer interaction: Deliver excellent customer service by addressing client concerns with professionalism and courtesy.
• Safety and compliance: Follow all safety standards and regulations to maintain a safe working environment.
• Documentation: Keep accurate records of services performed and parts used. Document service performed and recommendations made by completing applicable forms, reports, logs, and/or records.

Qualifications

• Education: High school diploma or GED; completion of a relevant HVAC training program or apprenticeship.
• Experience: Minimum of 3 years of experience as an HVAC technician.
• Licenses: Valid HVAC technician license and driver's license.
• Skills: Strong technical knowledge, excellent problem-solving abilities, attention to detail, and effective communication skills.
• Physical Requirements: Ability to work in various conditions, including confined spaces and at heights; physical stamina and dexterity.

Benefits

• Hourly Pay + Unlimited Commission Earning Potential
• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: Generous vacation, holidays, and sick leave.
• Training and development: Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

Work Environment

• Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces.
• Regularly works in confined spaces and moves materials up to 50 pounds.
• Operates hand and power tools and vehicles.
• Must be able to see, hear, and exchange accurate information with customers and team members.
• Regular exposure to outdoor weather, noise, and dust.

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