IAM Operations - Senior Lead, Cyber Sec Eng

Position Summary

The Senior Lead, IAM Platform Operations is responsible for the operational leadership, reliability, resilience, and continuous improvement of Northern Trust's Identity and Access Management (IAM) platforms.

This role provides accountable service ownership across identity governance, privileged access, authentication, authorization, non-human identity, and emerging AI-agent identity services while ensuring alignment with cyber security, regulatory, and business objectives. The position serves as a key leader within the IAM organization, partnering closely with Product Management, Engineering, Risk, and Technology Operations.

Key Responsibilities

• Lead global IAM platform operations, support teams, and service management functions.
• Own operational performance, availability, resiliency, capacity planning, upgrades, and lifecycle management for IAM platforms.
• Establish and maintain service-level objectives, operational metrics, dashboards, and executive reporting.
• Drive automation, self-service capabilities, and continuous improvement to increase efficiency and reduce operational risk.
• Lead incident, problem, and change management activities, including executive communications and root-cause remediation.
• Ensure operational readiness for audits, regulatory examinations, and control assessments.
• Partner with Product, Engineering, Governance, and Risk teams to deliver secure, scalable, and compliant IAM services.
• Manage vendor relationships, operational budgets, support contracts, and service performance.
• Build and develop a high-performing global operations organization focused on accountability, service excellence, and operational discipline.

Required Qualifications

• 10+ years of experience in IAM, Cyber Security, or Technology Operations.
• 5+ years of leadership experience managing enterprise platforms or operational teams.
• Strong expertise in Identity Governance, Privileged Access Management, Authentication, Authorization, and Identity Lifecycle Management.
• Experience supporting critical security platforms in large, highly regulated organizations.
• Proven success driving operational transformation, automation, and service maturity improvements.
• Strong understanding of ITIL, service management, operational resilience, and risk management practices.

Preferred Qualifications

• Experience with CyberArk, Saviynt, Entra ID, Okta, Ping, ServiceNow, and cloud identity platforms.
• Financial services industry experience.
• Knowledge of NIST, COBIT, FFIEC, and regulatory compliance requirements.
• CISSP, CISM, CRISC, ITIL, CyberArk, Saviynt, or Microsoft security certifications.

Salary Range

$108,775 - 184,965 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.