ICDS Analyst
- Location
- Houston - Legacy at Fallbrook
- Listed
- 11 days ago
About the role
Title: Desktop Support Analyst
Location: Houston, TX
The Desktop Support Analyst provides advanced end-user support across hardware, operating systems, and enterprise applications. This role resolves complex incidents, leads root-cause analysis, and drives standardization of endpoint configurations and processes. The analyst mentors junior technicians, contributes to knowledge base content, and collaborates with infrastructure and security teams to implement improvements.
Responsibilities include managing escalations, coordinating with vendors, and ensuring timely service restoration and high customer satisfaction while adhering to compliance and security practices.
Essential Job Skills/Duties
- Resolve escalated desktop and application issues.
- Perform root-cause analysis for recurring incidents.
- Deploy and maintain standard endpoint images.
- Document solutions and update knowledge base.
- Coordinate hardware repairs and vendor support.
- Mentor and guide support team members.
Required Technical Skills
- Windows and macOS administration expertise.
- Active Directory account and group management.
- Endpoint management tools proficiency.
- Networking fundamentals and troubleshooting.
- Scripting for automation and diagnostics.
- Security and compliance best practices.
Required Soft/Leadership Skills
- Clear, customer-focused communication.
- Prioritization in fast-paced environments.
- Collaborative cross-functional problem solving.
- Ownership and follow-through on commitments.
- Coaching and knowledge sharing.
Required Education & Experience
- Associate degree or equivalent experience.
- Five years desktop support experience.
- Experience handling Tier II/III escalations.
- Track record improving support processes.
Preferred Education & Experience
- Bachelor's degree in Information Technology.
- Enterprise environment support experience.
- Project or rollout leadership experience.
Required Licenses/Certifications
- CompTIA A+ or equivalent.
- Microsoft 365 or Windows certification.
Preferred Licenses/Certifications
- ITIL Foundation certification.
- Jamf or Intune certification.
Supervisory Responsibilities
- No formal direct reports.
- Provides mentorship to technicians.
Travel Requirements
- Travels: Between local sites as needed.
- % of Time: Up to 10%.
- Overnight Travel: Rare, with notice.
Physical Demands & Working Conditions
- Stationary Position: Frequently
- Vision: 20/20 corrected vision
- Hearing: Receive detailed information if spoken to
- Pushing/Pulling/Reaching: Occasionally
- Lift/Carry Over: Up to 50 pounds
- Loud Noise: Occasionally
- Other Environmental: Typical office and data center
From Asurion's careers page, first listed on Rolev.ai on October 29, 2026. Rolev.ai is not the employer.
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Common questions
Where is the ICDS Analyst job at Asurion located?
This ICDS Analyst position at Asurion is located in Houston - Legacy at Fallbrook. Always check Asurion's application page for specific state eligibility or relocation policies.
How do I apply for the ICDS Analyst position at Asurion?
This listing links directly to Asurion's Workday application page. You can apply directly on Asurion's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.