ICQA II

About the Role

The ICQA Specialist II will be responsible for overall inventory accuracy and managing shrinkage, including investigating customer complaint cases related to the inventory issues within the Fulfillment Centers. The location will be in Landover, MD

Roles & Responsibilities

• Lead day-to-day work direction for ICQA Cycle Counters and Specialist I associates, including task assignment, productivity monitoring, and coaching
• Conduct advanced inventory discrepancy research and root cause analysis; develop and implement corrective action plans
• Analyze operational trends and build reporting tools using advanced Excel capabilities and tableau capabilities
• Supervise execution of cycle counts, bin audits, and quality checks to ensure operational accuracy and compliance
• Facilitate training for warehouse associates on operational SOPs to improve inventory related metrics
• Plan physical inventory events including planning, execution, and reconciliation
• Improve inventory-related processes and collaborate with department leaders to enhance KPI performance
• Ensure safety, food-safety, and compliance standards are upheld at all times
• Communicate performance results and systemic issues to leadership with clear documentation and recommendations

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of warehouse or operations experience, with at least 2 years focused in inventory management
• Demonstrated experience providing task leadership, mentorship, or people-focused supervision
• Advanced proficiency in spreadsheet and data analytics and visualization
• Strong investigative and analytical skills with the ability to interpret complex data
• Excellent verbal and written communication skills
• Proven ability to work effectively under pressure, handle multiple priorities, and meet deadlines in a fast-paced environment
• Experience supporting process improvement or continuous improvement initiatives preferred

Requirements

• Ability to work 5 days onsite
• Ability to work shift schedules, including nights, weekends and holidays as business needs
• Must be able to work in freezer (-10°F to 32°F), refrigerated, and ambient warehouse environments for extended periods
• Must be able to lift and move up to 50lbs and perform physically active work throughout the shift
• Ability to stand, walk, bend, and reach for extended durations
• Must demonstrate reliability, adaptability, and resilience in high-volume operational settings
• Ability to reach above shoulder level at 72 inches (6 feet) without assistance
• Ability to work at elevated heights up to 30 feet

Benefits

• Comprehensive health insurance package, including medical, dental, and vision. PPO/HMO packages
• 401k, 4% company match
• Equity and Bonus
• Vacation, sick and holiday time off
• Monthly mobile stipend
• Monthly Weee! Points credits

Compensation Range

• The US base salary range for this full-time position is $53,000 - $63,000
• This role may be eligible to discretionary bonus, incentives and benefits
• Our salary ranges are determined by role, level, and location

The range displayed on each job posting reflects the minimum and maximum base salary for new hires for the position across all US locations. Within the range, individual pay is determined by multiple factors like job-related skills, experience and work locations. Your recruiter can share more about the specific salary range during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any variable compensation elements.

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