Identity Verification Senior Specialist

About the role

Location: 4910 Tiedeman Road, Brooklyn Ohio

About the role

Hours: 8:00am - 5:00pm ET Monday - Friday; will require occasional Saturdays as well

Position Summary

This is a dynamic role that will be responsible for validating and confirming Identity Verification alerts to minimize potential fraud, AML and/or organizational risk to KeyBank. In this role, the individual will also analyze results to identify patterns and trends, make recommendations to mitigate identity verification risks, and effectively communicate with internal business partners. The primary focus is on complex execution and decision making within defined and undefined parameters. Roles at this level are responsible for complex operational and/or administrative work.

Essential Job Functions

• Review, analyze, and decision complex Identity Verification alerts relating to both Fraud and AML risk, to mitigate potential losses to the bank
• Utilize multiple internal and external sources to conduct comprehensive investigations and document evidence accordingly
• Decision reviews appropriately, think critically and holistically to understand the intricate differences between Fraud and AML
• Identify trends and patterns of suspicious activity relating to digital applications and make recommendations to mitigate associated risk
• Partner with internal stakeholders (Fraud, AML, Lines of Business) to share information regarding conducted analysis and/or trends or patterns that are identified
• Support organizational projects related to Identity Verification
• Demonstrate strong attention to detail and produce quality work with minimal errors
• Actively identify and offer ideas and suggestions to improve group efficiencies
• Continually develop, utilize, and share knowledge of Identity Verification industry trends and serve as a subject matter expert
• Consistently demonstrate core Key Values
• Ability to perform ad hoc tasks, as assigned
• Support the Enterprise Identity Verification program by continuing to build knowledge of current products across all LOBs
• Identifies and resolves complex issues that may not have established guidelines
• Train or assist in training new staff
• Other tasks, as assigned

Required Experience and Qualifications

• High school diploma or equivalent
• Strong analytical, research, and problem-solving skills
• Excellent critical thinking, judgment, and decision-making skills
• Ability to be proactive and perform effectively and accurately in a dynamic environment
• Self-motivated in a remote environment and is fully proficient in duties and works under limited to no supervision
• Open-minded and adaptable to new ideas in a rapidly changing environment
• Excellent verbal and written communication skills demonstrated with internal partners and clients

Preferred Experience and Qualifications

• College degree in a relevant field
• Minimum 3 years in back-office banking operations role that requires an understanding of risk, fraud, and/or AML processes
• Knowledge of Digital Identity Verification red flags related to Fraud and AML
• Experience working with Fraud and AML Detection systems, including but not limited to Alloy and Lexis Nexis
• Awareness of industry trends associated with Digital Identity Verification risk
• Understanding of Digital Onboarding processes
• Successful working independently and in a collaborative environment
• Relevant certifications: ACAMs and/or CFE are a plus

Compensation and Benefits

• This position is eligible to earn a base hourly rate in the range of $20.67 - $31.25 per hour.
• Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.
• Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

• Please click here for a list of benefits for which this position is eligible.
• Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
• #LI-Hybrid