iGaming Supervisor - (11PM - 7AM Shift) - Bensalem, PA
- Pay
- $24 – $27 per hour
- Location
- Bensalem, PA · On-site
- Job type
- Full-time
- Level
- Lead / Staff
- Experience
- 1+ year
- Education
- High school diploma or equivalent
- Listed
- 30 days ago
Skills & highlights for this role
- Pennsylvania Gaming License
- West Virginia Casino Employee Registration
- gaming regulatory compliance
- customer service
- Microsoft Excel
- card shuffling
Also useful
- live streaming operations
Stated benefits & perks
- Health
- Dental
- Vision
- 401k match
- Life insurance
About the role
As an I-Gaming Pitboss, you will be responsible for overseeing live game operations and ensuring a professional and engaging experience is conducted by the Live Dealers and Shufflers in a streaming environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Must be able to adhere to the multi-state Gaming Commission Regulations, PT Services Delaware regulations, and live unit policies and procedures.
Supervise and ensure Live Dealers and Shufflers in a live streaming environment are complying with the multi-state Gaming Commission Regulations, PT Services New Jersey, and Live unit policies and procedures. Ensure to correct any Live Dealer and/or Shufflers mistakes promptly in compliance with the company's policy and procedures.
Demonstrate comprehensive mastery of all company-offered games, including the ability to assist with game presentation and shuffling, as needed. Ensure the studio's operations comply with the policies and procedures and implement new policies and procedures as directed by management. Ensure all live gaming operational reports adhere to the company's policies and procedures.
Monitor and address any technical disruptions in the studio, ensuring immediate resolution in accordance with the company's procedures and gaming regulations. Collaborate with management to test and evaluate studio and application performance, ensuring optimal functionality for new and existing online gaming operations.
Be able to professionally handle and escalate guests' complaints promptly for any game-related questions according to chat policy. Maintain an exemplary level of professionalism to foster an orderly and positive work environment. Attend educational events, briefings, and sessions required for professional skills improvement and learning the new procedures.
Provide essential support to the Site Manager in executing daily operational tasks. Assume leadership in communication and conflict resolution within the scope of the position, addressing inquiries from licensees and players with professionalism and in accordance with company procedures. Fulfill any additional duties as directed by management with the utmost diligence and professionalism.
Education & Experience/qualifications Required
High School Diploma / GED. Must be 21 years of age or older At least 1 year of Customer Service Experience. At least 1 year of Basic to Intermediate Excel proficiency. Basic computer skills- MS Office, electronic mail, etc. Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment.
- Ability to maintain a professional demeanour, including manner of speech, appearance, and posture in a fast-paced environment.
- Ability to deal with potential guest conflicts professionally, maintaining Playtech's guest service standards.
- Ability to deal, sort, shuffle, and count cards in addition to operating other gaming equipment involving highly repetitive movement of hand and arm.
- Ability to work a variety of shifts, including nights, weekends, and holidays.
- Punctuality and attention to detail.
- Be able to wear assigned uniforms.
- Must be able to obtain a Pennsylvania Gaming License and a West Virginia Casino Employee Registration.
- COMPENSATION & BENEFITS Pay Rate: $24 + up to $3 Monthly Performance Bonus Night differential pay Vacation Days: 10 days Sick Time: 5 days 10 Holidays pay Health
Benefits
Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance. 401K - 4% match
About the Company
PT Services (Delaware) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry's leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development.
PT Services (Delaware) LLC represents the Playtech Live product, and our studios feature hundreds of state-of-the-art cameras broadcasting in premium HD quality, offering the fastest streaming and highest uptime in the market. More than 1,830 talented professionals are part of Playtech Live from different countries all over the world, and you have an opportunity to join our international team in Bensalem, PA!
Equal opportunity and legal notices
If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact Playtech-People & Culture Team for assistance at. Our team will be happy to help! Playtech is an equal opportunity employer. All qualified applicants will receive consideration for employment equally without regard to age, ancestry, color, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.
From Playtech's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the iGaming Supervisor - (11PM - 7AM Shift) - Bensalem, PA role at Playtech?
The iGaming Supervisor - (11PM - 7AM Shift) - Bensalem, PA posting at Playtech states compensation of $24 – $27 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Playtech's official career site.
Where is the iGaming Supervisor - (11PM - 7AM Shift) - Bensalem, PA job at Playtech located?
This iGaming Supervisor - (11PM - 7AM Shift) - Bensalem, PA position at Playtech is located in Bensalem, PA (On-site). Always check Playtech's application page for specific state eligibility or relocation policies.
What qualifications are required for iGaming Supervisor - (11PM - 7AM Shift) - Bensalem, PA at Playtech?
For the iGaming Supervisor - (11PM - 7AM Shift) - Bensalem, PA role, Playtech highlights 1+ year of relevant experience; a high school diploma or equivalent; experience with gaming regulatory compliance, customer service, Microsoft Excel, card shuffling. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the iGaming Supervisor - (11PM - 7AM Shift) - Bensalem, PA position at Playtech?
This listing links directly to Playtech's SmartRecruiters application page. You can apply directly on Playtech's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.