Imperative Logistics - Logistics Coordinator - II

Location: Los Angeles, CA (Onsite)

Schedule: Monday-Friday (schedule may be flexible based on business and operational needs)

Compensation

$21.00 - $38.00 per hour, depending on experience, skills, and qualifications

Summary

The Logistics Coordinator II serves as a key liaison between customers, carriers, vendors, and internal stakeholders to ensure the successful execution of international and domestic shipments. This role is responsible for managing multiple client accounts, coordinating air and ocean freight movements, and providing exceptional customer service throughout the shipment lifecycle.

The ideal candidate thrives in a fast-paced freight forwarding environment, can effectively prioritize competing demands, communicates proactively, and is committed to delivering solutions that meet customer expectations. This position requires strong account management skills, attention to detail, and the ability to manage multiple shipments and client relationships simultaneously.

Essential Duties and Responsibilities

• Serve as the primary point of contact for assigned customers, carriers, vendors, and internal teams.
• Coordinate and manage international and domestic air and ocean freight shipments from origin through final delivery.
• Provide exceptional customer service through timely, professional, and solution-oriented communication.
• Monitor shipment status, identify potential delays or service disruptions, and proactively communicate updates to customers and stakeholders.
• Respond promptly to customer inquiries, concerns, and service issues while driving timely resolution.
• Maintain accurate shipment records, customer communications, and operational documentation within company systems.
• Ensure all shipments are processed in accordance with customer requirements, company procedures, and regulatory guidelines.
• Build and maintain strong relationships with clients through consistent communication and account support.
• Coordinate with operations, warehouses, transportation providers, customs brokers, and overseas partners to facilitate seamless shipment execution.
• Manage multiple customer accounts and shipment activities simultaneously while meeting service level expectations.
• Identify opportunities to improve operational efficiency and customer satisfaction.
• Follow established Standard Operating Procedures (SOPs), company policies, and department guidelines.
• Support training and onboarding efforts for team members as needed.
• Meet or exceed departmental Key Performance Indicators (KPIs) related to service, quality, and operational performance.
• Perform additional duties and projects as assigned.

Qualifications

Required

• 2+ years of experience in freight forwarding, logistics, supply chain, transportation, or a related industry.
• Experience coordinating air freight, ocean freight, import/export, or international logistics activities.
• Strong customer service, account management, and relationship-building skills.
• Ability to manage multiple customers, shipments, and priorities in a fast-paced environment.
• Strong verbal and written communication skills with the ability to interact professionally with customers, vendors, and colleagues.
• Demonstrated problem-solving skills and ability to make sound decisions under pressure.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.
• Strong organizational skills and attention to detail.
• Ability to work both independently and collaboratively within a team environment.

Preferred

• Experience using CargoWise One or similar transportation management, freight forwarding, or logistics platforms.
• Experience working with international air and ocean freight operations.
• Understanding of import/export documentation, shipment tracking, and freight forwarding processes.
• Experience supporting multiple customer accounts in a high-volume logistics environment.

Physical Requirements

• Work is performed in an indoor office environment.
• Ability to remain seated and work at a computer for extended periods.
• Frequent use of a computer, keyboard, telephone, and other standard office equipment.
• Ability to communicate effectively both verbally and in writing with customers, vendors, and team members.
• Ability to occasionally lift and move office materials up to 15 pounds.

What We Offer

• Medical, Dental, and Vision insurance
• 401k + matching contribution
• HSA + matching contribution
• Paid Time Off
• Life Insurance
• Employer-paid short and long-term disability insurance
• ...and more!