Implementation Consultant

What you will be doing

The Implementation Consultant is responsible for delivering and supporting cashless payment and point-of-sale solutions by installing, configuring, integrating, and troubleshooting systems for clients. The role combines technical implementation, client training, and ongoing support to ensure successful deployments, optimal system performance, and high customer satisfaction.

Who you will work with

This team is comprised of Project Managers and Implementation Consultants who are committed to providing our clients with high-quality project management and expert services. This position reports to the Implementation Consultant Manager with supervision and assistance from Senior Implementation Consultants.

As Implementation Consultant, you will be responsible for participating as a technical team member in the implementation of, but not limited to, the Quickcharge cashless payment and point of sale solution. You will have significant responsibilities associated with initial installation, configuration, training and client support.

• Independently managing in addition to working with a team to provide services on technical project engagements
• Meeting established goals for utilization, customer satisfaction and project forecast for completion as set by management
• Delivering on-site or remote installation and go-live support for clients
• Deliver expert training and consultative services to provide optimal system functionality
• Assist the Project Management team with the coordination of hardware shipment
• Configuration of interfaces with 3rd party HR and Payroll systems
• Configuration of Point-of-Sale devices, menus and related features
• Working with credit card gateways to configure POS devices for credit card processing
• Comply with PCI compliance standards during installation of credit card integrations
• Work with 3rd party vendors to complete project deliverables
• Understand hardware components to provide support and escalation to hardware vendors
• Work with supervisors and management to properly escalate issues through Sales and Development teams
• Troubleshooting of both hardware and software related issues

Required Qualifications

• Has a degree or certificate in a technical field or IT concentration
• Can learn and master new and existing Illumia service offerings
• Has a knowledge of MS Office and other MS products
• Has strong interpersonal skills with excellent oral and written communication skills
• Is extremely detail-oriented and driven
• Is client-focused

Preferred Qualifications

• A background with retail Point-of-Sale or Cashless systems
• Experience working in large healthcare or business clients
• SQL database and SSO authentication experience
• Experience working in a client technical support role
• Familiarity with PCI Compliance standards
• Experience with inventory tracking and management

Essential Functions of the job

The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.

Physical Requirements

• Can travel up to 25% domestically
• Can lift up to 50 pounds and use hand tools
• Can bend, kneel or twist to complete hardware installation

Competencies and Behaviors

• Collaborative, Adaptable, Customer Focused, Problem Solving, Attention to Detail, Organized, Professional

Our leaders are Humble, Hungry, and Smart

Humble: The right leaders for Illumia don't need to own the spotlight - they share credit, define success collectively, and are quick to elevate the contributions of others. This is a company that still writes its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.

• Hungry: We are not looking for caretakers. We are looking for leaders who are restless about what's possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.
• Smart: At Illumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out.

Additional information

This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.

What you get when you join our team

• Flexible time off to include paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans on your first day of employment
• Comprehensive employee assistance program (EAP)
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan

• Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
• Your personal information will be handled in accordance with Illumia's Candidate Privacy Notice