Implementation Specialist

About the role

Are you looking for a role that will use your problem solving skills, technical interests and client communication skills to their full potential?

If so, this might be the perfect role for you. Thomson Reuters are looking for a Software Implementation Specialist to work with global clients and lead the implementation of ONESOURCE Pagero - our e-invoicing compliance software - with their systems.

This is the perfect role for a well-organised, collaborative and analytical person that wants to grow their career within the software implementation space and collaborate with a varied book of clients. You'll use your knowledge of coding, excellent communication skills and problem solving skills to tackle client configuration issues and ensure a the highest level of service to our clients.

Key Responsibilities

As an Implementation Specialist with Thomson Reuters, you will

• Act as a specialist in large, cross-functional software implementation team that specialises in e-invoicing solutions.
• Work directly with global clients to Understand their ONESOURCE Pagero implementation requirements. You'll run product demonstrations, deliver end-user and super-user training whilst configuring the software to meet their requirements.
• Use your analytical, project management and problem solving skills to test client software implementations.
• Troubleshoot issues and ensure that project plans are running to the required timelines and within budget.
• Resolve customer support issues by working with clients directly and collaborating with internal teams (such as product, sales and support) on a range of pre-sales software demos, and prospectively scoping client needs.
• Design, develop, and document project deliverables according to timelines and budgets.

Required Qualifications

You're a fit for the role of Implementation Specialist if your background includes:

• An interest in software and how it is implemented and configured at a range of global institutions.
• An understanding of basic coding with the desire to learn and develop your skills within a software setting.
• An analytical mindset. You may have gained this through your academic studies or wider interest in coding, economics or project management.
• A collaborative attitude, able to work closely with colleagues at various levels of seniority and communicate sometimes complex solutions to
• Excellent communication skills in English (other languages a plus), able to deliver the highest level of customer service to our clients.

Preferred Qualifications

• Working with international clients

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What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.