Implementation Specialist I (Futura)

About the role

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced.

We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

Futura Systems, a subsidiary of NISC, provides enterprise utility GIS solutions to hundreds of electric membership cooperatives, electric municipal systems, and other utility providers across the United States. We excel at employing the ArcGIS foundation to develop mapping, staking, outage management, operations, and workforce management tools that deliver powerful, user-friendly functionality. We are home to a diverse group of developers, analysts, implementers, a dedicated support team, and much more. We are always looking for talented and energetic people to add to our team!

Summary

The Implementation Specialist I is responsible for the effective implementation and launch of products and services related to the Futura Flex solution within new and existing client organizations.

Responsibilities

• Coordinates and schedules new customer implementation dates for kickoff, configuration, deployment, and onsite and/or remote training.
• Identifies customers' current workflows and processes and configures the software to match the requirements.
• Onboards new customers by conducting kickoff calls and completing server/client deployment, configuration, training, and subsequent support.
• Provides onsite or remote software training for customers' employees as needed.
• Coordinates the hand-off from implementation to product support after onsite and/or remote training is completed by liaising between the customer and product support. May continue to assist product support on complex setup and configuration issues.
• Provides software training for new or existing Meridian Enterprise employees as needed.
• Conducts beta testing of new software versions and alerts quality control of any potential issues with the software.
• Provides input to development to improve new versions of the product.
• Provides demonstrations and presentations of new software and features while onsite, remote, and/or at user conferences.
• Basic custom project work (forms, workflows, AUE, etc.).
• Provides backup to Level II and III lead implementers.
• Assigned 1-2 implementations at one time.
• Takes initiative in thought leadership, innovation, and creativity.
• Represents the company at conferences and networking events.
• Adheres to all Meridian Cooperative corporate policies and procedures.
• Ability to travel as often as necessary to meet the goals and objectives of the position
• Any additional responsibilities assigned by management.

Education and Experience

• Bachelor's Degree; equivalent professional experience.
• 1-2 years of implementation experience, preferably hands-on and interfacing with the client/customer.
• Ability to extract and analyze data from Oracle and/or SQL databases.
• Excellent Project and Time management skills.
• Ability to prioritize and multi-task in a fast-paced environment.
• Strong customer service skills.
• Strong interpersonal skills.
• Strong work ethic.
• Training experience is preferred.
• Experience and understanding of the Utility industry is a plus.

Minimum Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
• While performing the essential functions of this position, employees must be able to see and communicate.
• Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.