Import Specialist

Essential Functions

• Prepare, review and process appropriate documents (i.e. customers classification, commercials invoices, etc.) ensuring files contain all necessary copies, are accurate and in the proper sequence
• Receive and track customer bookings/shipments, update client of shipment status/delays, dispatch for delivery, collect proof of delivery (POD), cost and invoice all files
• Comply with all company business process guidelines
• Bill/Invoice each file to the respective customers paying close attention to payment terms for the responsible party
• Resolve and reconcile incorrect payables by working with vendors and overseas offices
• Assist sales, department manager(s) and colleagues in compiling quotes
• Provide accurate job costing forecasts ensuring all payables, receivables and accruals are set and properly managed per company rules and guidelines
• Provide responsive customer service
• Dispatch freight for delivery, maintain communication with trucker throughout delivery
• Ability to recognize any changes in customers shipping down trends and report to Management
• Ability to be cross trained and act as a back-up for any member of the team if necessary
• To report on customer performance and identify any change in support
• Promote compliance across the department/section
• Ability to work through problems, but also recognize issues that may need to be communicated/escalated to management
• Ensure all timely correspondence to customers
• Other duties as requested

Supervisory Responsibilities

• None

Qualifications

• Minimum 3 years' experience handling imports (air and/or ocean) or combination of education and expertise required
• Experience and knowledge regarding imports, compliance, rules and regulations preferred
• Excellent organizational skills
• Excellent Communication skills
• Flexibility
• Strong computer skills including Microsoft Office suite a plus
• Detail oriented, able to multitask and meet deadlines
• Able to work in a team and independently
• Knowledge of US customs laws, practices and procedures

Education and Experience

• High School Diploma is a plus or GED required
• Experience working in CargoWise (C1) is preferred
• Experience handling the full life cycle of imports (air and/or ocean) or combination of education and expertise required
• Experience and knowledge regarding import, compliance, rules and regulations preferred
• Knowledge of Importer Security Filing (ISF) preferred
• Good working knowledge of Incoterms required

Environment

100% performed in climate-controlled internal office environment working under normal office conditions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

Additional

• Follow the Company HR Policy, the Code of Business Conduct and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
• The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

• DEFINITIONS: (if any abbreviation, the meaning needs to be inserted)
• Management retains discretion to add or change duties of this position at any time.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.