In-Room Dining Coordinator

The Opportunity

In-Room Dining Coordinator (Full-Time)

About the Role

We are looking for an individual who can delight guests by coordinating In-Room Dining experiences through a detailed and guest-focused perspective. You will receive guest requests and communicate directly with the team to deliver the best personal dining experience possible, taking action on guest needs, both expressed and unspoken. Intuition and articulation will be essential in successfully mastering the role

What You Will Do

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item's, origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
• Work harmoniously and professionally with co-workers and supervisors.

What You Bring

• Prior experience of 1-2 year's in Food & Beverage is preferred.
• Knowledge of Opera and Micros is preferred.
• A sincere willingness to provide service to residents, guests, and peers.
• Good organizational skills, with the ability to work independently.
• Ability to function well under pressure, set priorities and adjust to changing conditions.
• High work ethic, with a sense of responsibility for the role filled within our team.
• Attention to detail and accuracy. Able to learn and execute processes associated with computerized point of sale systems, visual planning and retail procurement/ inventory control.
• Must be fluent in English and possess legal work authorization in the United States.

What We Offer

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits package
• Medical Insurance after 30 days of employment
• Employer-paid Dental and Vision insurance
• 401(k) and Retirement Plan Matching
• Employee Assistance Program
• And so much more!

Schedules and Hours

• A successful candidate will have a flexible schedule, ability to work weekends and holidays.

Four Seasons Hotels & Resorts, Employer of Choice

"The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It's the Golden Rule - the simple idea that if you treat people well, the way you would like to be treated, they will do the same." - Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

We look forward to receiving your application!