In-Service Program Manager (ISPM)

About the role

At Acron, our ambition is to relentlessly reimagine and reshape the value chains through which we deliver results to our customers, suppliers, and internal/external stakeholder communities, in pursuit of innovations that create safer skies. Acron employees strive to achieve world-class results through our values: always putting our customers first, taking ownership of our results, moving fast, and speaking candidly.

We currently seek an In-Service Program Manager who thrives in complex, cross-functional environments, is highly skilled in applying project management disciplines, continuous improvement, and lean manufacturing, and works seamlessly across a variety of functional teams to achieve our vision. This position is part of the Acron Avionics Business Unit and will be in Grand Rapids, MI.

The role requires the selected candidate to work on-site during the first shift hours.

The In-Service Program Manager (ISPM) is accountable for the performance of assigned avionics products and customer programs after Production Readiness Review (PRR). The role is accountable for the end-to-end lifecycle performance from Entry-Into-Service (EIS) through Full-Rate Production (FRP), maturity, and sunset/EOL, with full accountability for customer satisfaction, product roadmap execution, operations, and engineering performance KPIs and financial measures, including EBITDA and cash.

The ISPM leads a cross-functional Integrated Product Team (IPT) and serves as the primary customer interface and escalation owner, ensuring safe, reliable, compliant, and profitable in-service execution. The ISPM brings the discipline and rigor of project management into the execution of projects required to deliver upon product strategy and customer requirements.

In-service programs include, but are not limited to, obsolescence redesigns, value engineering projects, product yield improvement initiatives, test equipment projects, and a variety of activities related to KPI improvements.

Candidates must be agile and adept at creating project charters and business cases, defining requirements, integrated project planning, resource loading, risk and opportunity planning, and conducting lessons learned.

Key Responsibilities: