Inbound Operations Manager

About the role

Sandvik Mining & Rock, the leading global supplier of equipment and tools, service and technical solutions for the mining industry, currently has 1 opening for a 1 st Shift Inbound Operations Manager.

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

The Inbound Operations Manager oversees all Inbound Operations activities within a Foreign Trade Zone (FTZ) facility, ensuring materials and products are received, verified, processed, and put away, safely, efficiently, and in accordance with applicable FTZ requirements. Reporting directly to the Hub Manager, this role provides leadership to supervisors and frontline employees while driving improvements in safety, quality, productivity, inventory accuracy, compliance, and service.

The Inbound Operations Manager oversees all inbound processes utilizing Blue Yonder Warehouse Management System (WMS) and works closely with Inventory Control, Outbound Operations, Trade Compliance, EHS, HR, and other operational teams to ensure effective material flow and operational performance.

The Inbound Operations Manager implements and monitors operational changes, fosters a culture of accountability and empowerment, and develops problem-solving capabilities across the team. This role partners with leadership across the facility to optimize processes, enhance productivity, and promote a high-performance, collaborative work environment.

Main Responsibilities

Operational

• Develop, maintain and ensure compliance of all Sandvik policies, SOPs, safety, and environmental practices
• Oversee all inbound operations across all shifts, including receiving, unloading, verification, staging, put away of materials
• Optimize/improve operational efficiency and performance - Operational cost control, KPI, SOP
• Lead change management initiatives, ensuring smooth adoption of new processes, systems, or technology within the inbound operations team.
• Monitor inbound volume, workload, staffing, and equipment and adjust resources based on operational needs
• Coordinate with other departments, including inbound, inventory control, and transportation, to resolve operational challenges and optimize end-to-end workflow.
• Perform all functions within warehouse operations
• Support in the execution of continuous improvement projects
• Other duties as assigned due to business needs

People

• Develop, mentor, and coach team members and leadership across all shifts to build strong operational capabilities and a high-performance culture by cross training and on-the-job training.
• Promote employee engagement, empowerment, and problem-solving at all levels of the inbound team.
• Foster a safe, inclusive, and compliant work environment, engaging regularly with employees to address concerns and reinforce expectations.
• Oversee performance management, including evaluations, feedback, and development plans, ensuring accountability and growth across the team.
• Lead communication of organization's goals, priorities, and professional standards through regular pre-shift and ad hoc meetings.
• Safety and Compliance
• Promote a strong safety culture and ensure compliance with company safety requirements and applicable regulations
• Ensure compliance with company safety policies, practices and regulatory requirements
• Participate in incident investigations and implement corrective and preventive actions
• Conduct regular operational observations to identify and address unsafe conditions or behaviors

Leadership

• Serve as the senior leader for all inbound operations, reporting directly to the Hub Manager.
• Model company values and operational excellence, holding peers, managers, and employees accountable for performance and compliance.
• Drive a culture of continuous improvement, accountability, and collaboration across the inbound team and broader facility.
• Lead cross-functional initiatives and strategic projects that impact multiple shifts or departments, ensuring alignment with overall business objectives.

Communication and Change Leadership

• Lead consistent communication regarding operational priorities, performance, changes, risks, and expectations.
• Communicate effectively from the warehouse floor through senior leadership.
• Translate strategy into clear expectations employees can understand and execute.
• Actively participate in leadership meetings and contribute operational insight and recommendations.
• Lead teams through organizational, technological, and process changes.
• Build support for change by explaining both what is changing and why it is necessary.
• Demonstrate flexibility and willingness to challenge historical processes.
• Create alignment across functions when operational priorities or responsibilities overlap.

Desired Traits & Skills

• Experience with WMS; Blue Yonder a plus
• Experience with SAP a plus
• Experience managing a Foreign Trade Zone (FTZ)
• Experience with Power BI
• Proficiency in MS Office is required (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills.
• Strong verbal and written communication skills; ability to concisely explain technical and complex concepts.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to quickly adapt as business needs change.
• Ability to address difficult situations with diplomacy and emotional intelligence.
• Customer service-oriented attitude with a demonstrated desire to exceed expectations.
• Ability to work off-shift as required to respond to urgent needs.

Your Profile

• College degree with an emphasis in distribution, warehouse, logistics, retail, or transportation. Some college plus equivalent work experience may be accepted. Preferably in the warehouse, manufacturing, or transportation industry
• 3-5 years of warehouse experience in a warehouse, manufacturing, distribution, or logistics environment
• 3-5 years of supervisory experience and inventory control experience in a manufacturing or distribution site
• Proven ability to develop and lead team members in meeting goals and objectives
• Strong attention to detail, extremely well-organized and are highly proficient in the Microsoft Office suite.
• Proactive and results-oriented demeanor
• Strong customer focus, to provide a superior customer service to both internal and external customers.
• Thorough knowledge of OSHA regulations
• Knowledge of asset management procedures, and information used to optimize inventory levels and/or fill rates
• Proven experience in quality and safety
• Strong interpersonal, communication (verbal and written), and follow-through skills
• Maintain forklift certification
• Availability to travel, as needed

Benefits

Sandvik offers a comprehensive total compensation package including a competitive package of health, dental and disability insurance, and a 401(k)retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

Compensation

In the spirit of pay transparency, we are excited to share the base salary range for this position is $95,000-$110,000 dependent on experience.