Income and Guideline Specialist

About the role

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Income and Guideline Specialist is responsible for providing income calculations and reviews for loans prior to underwriter review. The Income and Guideline Specialist will take initiative and work with others to efficiently and effectively meet turn times and maintain customer satisfaction, while providing accurate income calculations for all specified loan types and products.

The Income and Guideline Specialist acts as the central point of contact for Loan Officers and Loan Processors to provide a thorough understanding and calculations of income as supported by the documentation provided.

Types of income to be calculated will be from sources including, but not limited to, self-employment, asset depletion, bank statement qualification, debt-service-ratios, wage earners, other income sources (capital gains, rental income…) etc. The Income and Guideline Specialist must clearly interpret investor guidelines and apply them to the method being used to calculate income for specified investor(s).

Income & Guideline Specialist must also articulate these guidelines and provide explanation of the calculations and methods to all applicable parties.

Job Responsibilities

• Daily loan support for company employees via a ticketing system, inbound phone calls, email and in person for underwriting/loan scenario-based questions and communication.
• Review and respond to general income calculation/documentation questions while maintaining thorough knowledge of investor income guidelines.
• Assist Loan Officers and Loan Processors in calculating income per investor guidelines and specifications.
• Analyze various underwriting scenarios and suggest potential alternate options with different investors, as needed.
• Review, analyze and calculate income using complex income documentation, including personal and business tax returns, bank statements, audited/unaudited profit and loss statements, balance sheets, rental income documentation, etc. and provide calculations to be used for qualifying purposes.
• Analyze and calculate income and determine business liquidity per investor guidelines.
• Maintain knowledge of IRS income filing forms as they pertain to underwriting qualification - including but not limited to 1040's, 1120-S, 1065, 1120, as well as all applicable forms/schedules/statements within these documents.
• Create technical documentation, system documentation, "how to" guides, FAQ's and self-help references as needed.
• Track tasks, activities and time spent within the ticketing system and meet expected turn-times.
• Participate in Underwriting Department, Regional and Sales calls; lead calls as necessary.
• Assist with training sales or processing staff in areas where they need additional guidance.
• Collaborate amongst team members and other departments.
• Maintain a working knowledge of essential underwriting information.
• Maintain all Underwriting designations, as applicable.
• Promote risk-awareness, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.
• Ensure compliance with anti-money laundering and sanctions laws and regulations.

Qualifications and Skills

• Bachelor's degree or equivalent experience, preferred.
• At least 4 years of underwriting experience, underwriting to multiple agency and investor guidelines, preferred.
• Jumbo/Non-Agency and Non-QM underwriting background, preferred.
• Government underwriting experience with designations, preferred (DE and VA).
• Excellent communication, negotiation, customer service and problem-solving skills.
• Proficient with Microsoft Word, Excel and Outlook.
• Knowledge and experience using LoanBeam and Encompass preferred.

Additional information

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package:

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government.