Industrial Refrigeration Subject Matter Expert

About the role

• Build your best future with the Johnson Controls team!
• As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future!
• Our teams are uniquely positioned to support a multitude of industries across the globe.
• You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience focused on supporting their physical, financial, and emotional wellbeing.
• Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!
• Please note: We are unable to accept candidates that are working in the US under these Visas: F-1Visas, M-1 Visas, or J-1Visas. work authorization. We are unable to sponsor H-1B Visas or other employment visas.

What we offer

• Competitive base salary and a comprehensive bonus program.
• Three weeks paid vacation in a calendar year/holidays/sick time/three PTO days in a calendar year.
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
• Extensive product and on the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Providing Scheduling and management support.
• JCI Employee discount programs (The Loop by Perk Spot)
• What will you do

Position Summary

The Refrigeration Subject Matter Expert (SME) serves as the technical authority for industrial refrigeration systems and is responsible for maintaining and enhancing technical knowledge across the organization. A key responsibility of this position is partnering with the Technical Services team to develop, review, update, and maintain technical documentation, including installation instructions, troubleshooting procedures, and service bulletins, ensuring accurate and up-to-date technical information is available to both internal and external stakeholders.

How will you do it

Essential Responsibilities

• Collaborate with Technical Services, Engineering, Product Management, and Manufacturing to resolve product and application challenges.
• Support the development of training materials and deliver technical training to service technicians, customers, distributors, and internal teams.
• Work closely with the Technical Services team to review, update, and maintain:
• Service procedures
• Troubleshooting guides
• Technical bulletins
• Commissioning documentation
• Product support literature
• Identify documentation gaps and implement improvements based on field feedback, service trends, and product changes.
• Ensure technical documents comply with industry standards, company practices, and customer requirements.
• Participate in new product development and product release activities to ensure service readiness and documentation completeness.
• Support field service teams during critical customer issues and major equipment events.
• Act as a liaison between field personnel and engineering teams to communicate recurring issues and improvement opportunities.
• Maintain awareness of industry regulations, refrigeration technologies, and best practices.

What we look for

Required Qualifications

• Associate or bachelor's degree in mechanical engineering, HVAC/R Technology, Industrial Maintenance, or a related field; equivalent refrigeration experience may be considered.
• Minimum 10 years of experience with industrial refrigeration systems.
• Extensive knowledge of screw compressors, reciprocating compressors, refrigeration controls, ammonia (NH), CO, and associated system components.
• Strong troubleshooting and root cause analysis skills.
• Experience with technical documentation development and revision.
• Excellent written and verbal communication skills.
• Ability to communicate complex technical concepts to audiences with varying levels of technical expertise.
• Proficiency with Microsoft Office applications and technical documentation systems.
• Ability to travel as needed to customer sites and manufacturing facilities.

Preferred Qualifications

• RETA CIRO, CARO, or similar industry certifications.
• Experience supporting field service organizations.
• Knowledge of IIAR standards and industry regulations.
• Experience with commissioning, startup support, and warranty processes.
• Familiarity with SAP, Salesforce, UpKeep, or other service management platforms.

Hiring Salary Range

$71,000 - $95,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role.

However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.

All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at About us - Johnson Controls Careers