Informatics Trainer - Pharmacist

About the role

• Location: Avera Health
• Worker Type: Regular
• Work Shift: Day Shift (United States of America)
• Position Highlights
• You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

The Informatics Trainer - Pharmacist provides frontline application training, workflow coaching, personalization support, and end-user support to promote effective adoption and use of the organization's electronic health record and assigned healthcare applications. This role delivers approved training content, reinforces standard workflows, supports user readiness, and assists users before, during, and after implementations, upgrades, optimization efforts, and workflow changes for all phases of medication management and closed-loop medication processes.

The Informatics Trainer partners with EHR Application Principal Trainers, informatics analysts, operational leaders, super users, designated trainers, providers, and frontline staff to support consistent training delivery and effective application use. This position serves as a trusted frontline resource for users by helping improve proficiency, workflow adoption, and confidence using assigned systems.

This role supports application training delivery and user readiness but does not own curriculum governance, enterprise learning strategy, LMS administration, onboarding, compliance education, leadership development, or non-application education programs.

What you will do

• Deliver EHR application training and coaching:
• Deliver instructor-led, one-on-one, virtual, and small group application training and workflow coaching to end users using approved curriculum, materials, workflows, and training standards.
• Support application personalization and efficiency sessions:
• Facilitate application personalization, user settings, preference setup, and efficiency sessions for new and existing users using approved standards and workflows.
• Provide at-the-elbow application support:
• Provide at-the-elbow support during implementations, upgrades, optimization initiatives, workflow changes, and other major application events to reinforce effective use of assigned systems.
• Deliver refresher and optimization training:
• Deliver post-go-live refresher training, optimization support, and skills enhancement sessions to improve user proficiency, workflow adoption, and effective system use.
• Support super users, designated trainers, and end users:
• Serve as a frontline application training resource for super users, designated trainers, and end users by assisting with workflow and application questions and escalating unresolved issues to the appropriate team.
• Identify workflow coaching and training opportunities:
• Observe clinical and operational workflows to identify application training needs, workflow coaching opportunities, knowledge gaps, and potential improvement opportunities for review with EHR Application Principal Trainers, informatics, operations, or application teams.
• Support validation of training materials and workflows:
• Partner with EHR Application Principal Trainers and subject matter experts to review and validate lesson plans, training materials, workflow documentation, user-facing resources, and training exercises for alignment across all phases of medication management and closed-loop processes.
• Test training readiness materials:
• Test training environments, user scenarios, lesson plans, exercises, and training materials prior to delivery.
• Report issues, inconsistencies, or gaps to the appropriate EHR Application Principal Trainer, informatics analyst, or technical team.
• Document learner feedback and training gaps:
• Document learner feedback, user questions, knowledge gaps, workflow concerns, and training needs.
• Recommend updates to training materials, refresher sessions, support resources, or workflow coaching plans.
• Maintain current application and workflow knowledge:
• Maintain current knowledge of assigned EHR applications, organizational workflows, role-based training materials, adult learning practices, workflow coaching techniques, and application training standards.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions.

Required Education, License/Certification, or Work Experience

• Pharmacist - Board of Pharmacy active in state of practice.

Preferred Education, License/Certification, or Work Experience

• Bachelor's in related area.
• At least one year of related experience in EHR training, application support, healthcare information systems, clinical informatics, healthcare operations, technical training or instructional design.
• Experience supporting users, delivering training, coaching workflows, or providing application support in a healthcare, business, technology, or operational environment.
• Experience delivering instructor-lead, small group, one-on-one, virtual, at-the-elbow, refresher, personalization, or workflow-based training.
• Epic certification for assigned application may be required or willingness to obtain within established time frame. Additional Epic certification, training environment build experience, or application-specific certification.

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

• Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees.
• We support you with opportunities to help live balanced, healthy lives.
• Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship