Infrastructure Engineering Senior Analyst, Networking - Cigna Healthcare

About the role

Help build and protect the network foundation that keeps our business connected. In this role, you will bring deep technical judgment, curiosity, and a continuous-improvement mindset to a large-scale enterprise environment. You will partner across infrastructure, security, cloud, and application teams to strengthen performance, resilience, and secure access for critical business services.

Responsibilities

• Design, implement, and improve enterprise LAN, WAN, SD-WAN, wireless, and remote-access solutions that deliver reliable, scalable connectivity.
• Configure and support routers, switches, firewalls, load balancers, VPNs, wireless access points, and other network appliances.
• Monitor availability, traffic, and capacity; use data and enterprise monitoring tools to identify risks and improve network performance.
• Lead troubleshooting and root-cause analysis for complex routing, switching, DNS, DHCP, authentication, and connectivity issues, restoring service with urgency and care.
• Strengthen network security by maintaining firewall policies, segmentation, IDS/IPS, NAC, and VPN controls; contribute to vulnerability remediation, hardening, and incident response.
• Partner with server, storage, cloud, security, application, and directory-services teams to integrate network requirements into projects and technology refreshes.
• Coordinate effectively with vendors, service providers, and internal stakeholders during incidents, changes, and planned implementations.
• Maintain accurate network diagrams, inventories, standards, operating procedures, and troubleshooting guides to make knowledge easy to share and reuse.
• Recommend practical improvements that increase reliability, security, performance, and operational efficiency while supporting change-management standards.

Required Qualifications

• 5 or more years of experience supporting, operating, and managing enterprise network infrastructure in large-scale environments.
• Hands-on experience with routing, switching, firewalls, load balancers, wireless networking, SD-WAN, and site-to-site and remote-access VPN technologies.
• Strong knowledge of TCP/IP, TCP/UDP ports, DNS, DHCP, VLANs, network segmentation, performance tuning, and secure network design.
• Experience diagnosing complex outages and performance issues, completing root-cause analysis, and supporting critical business services.
• Ability to work independently, communicate clearly, manage competing priorities, and collaborate across technical and business teams.
• Current CCNA certification.

Preferred Qualifications

• Bachelor's degree in computer science, information technology, or a related field.
• AWS networking or cloud certification; Azure or Oracle Cloud Infrastructure certification is also valued.
• Experience supporting data center, virtualization, cloud, and enterprise directory-services initiatives.
• Experience with network architecture planning, capacity analysis, technology refreshes, and formal change-management processes.

Additional information

Since 1981, Allegiance by Cigna Healthcare has specialized in the administration of medical benefits, offering core services such as claims processing, customer service, utilization management, and case management. Backed by a unique high-touch approach to both member and client service, Allegiance supports and administers some of the nation’s most innovative approaches to Health Plan benefits.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.