Infrastructure Operations Lead

About the role

Garda Capital Partners (Garda) is a multi-billion dollar alternative investment firm with over 22 years of experience deploying relative value strategies across fixed income markets for institutional investors. We hire, grow, and mentor great talent and remain steadfast in our commitment to building a culture that helps them succeed. Garda is more than a workplace.

We are built on trust, integrity, and a shared vision for how we work together, the enduring relationships we build, and the consistency of our results. Garda's primary offices are located in Wayzata, New York City, West Palm Beach, Geneva, Zug, Copenhagen, Singapore, and Scottsdale.

Garda is seeking an Infrastructure Operations Lead to combine hands-on technical work with direct management of the US team. This person owns infrastructure operations and workplace support across the US, personally resolving incidents, implementing changes, supporting users, and delivering projects in collaboration with the team.

The role reports to the Head of Infrastructure, with US support staff reporting into this role. The lead owns staff development, service priorities, coverage planning, and senior escalations, while coordinating with the Non-US Infrastructure Lead to keep global standards and follow-the-sun support running smoothly.

Position Responsibilities

People Leadership

• Manage the US team: set goals, run one-to-ones, deliver performance reviews, and coach development
• Balance hands-on technical work with managing team workload and coverage
• Support hiring and onboarding; set clear expectations for ownership and service quality
• Review recurring incidents with the team and hold owners accountable for fixes

Hands-On Infrastructure & Escalation

• Administer and troubleshoot servers, virtualization, storage, networks, cloud, and identity services
• Act as the senior escalation point for US operations, investigating issues, implementing fixes, and validating recovery
• Handle patching, configuration changes, lifecycle work, and performance tuning
• Resolve connectivity issues across US sites, working with carriers and vendors as needed

Backup, Recovery & Monitoring

• Own backup administration, failed job investigation, restores, and disaster recovery testing
• Ensure monitoring and first-response coverage during US hours, with clean handoffs to the Non-US team
• Configure alerts, investigate recurring issues, and document reusable fixes

US Workplace & Site Technology

• Provide on-site and remote support for Microsoft 365, Intune, Windows, macOS, mobile, printing, and meeting-room AV/VC
• Handle escalated issues for traders, executives, and business teams with clear communication
• Manage device deployments, office tech changes, and vendor coordination across US sites
• Oversee service delivery with Garda's MSP, ensuring timely resolution

Global Operations & Security

• Coordinate follow-the-sun handoffs with the Non-US lead
• Implement vulnerability remediation, patching, and security hardening; support incident response
• Own technical projects, migrations, and rollouts across US operations
• Maintain runbooks and scripts, automate repeatable work, and coach others

Qualifications & Desired Skills

• 8-10 years of senior-level, hands-on infrastructure and workplace support experience, with the ability to independently diagnose problems and safely make production changes, along with 2-3 years of experience managing people.
• Track record resolving complex escalations and leading service restoration
• Direct people management experience, including coaching, reviews, development planning, and accountability
• Experience with backup and recovery, monitoring, patching, and change control
• Experience supporting Microsoft 365, Intune, Windows/macOS, AV/VC, and office hardware in a distributed environment
• Strong communication, including incident updates, documentation, and cross-region handoffs
• Able to balance hands-on technical work with managing a team and priorities across US locations

Preference for experience with

• AWS, Infrastructure as Code, PowerShell, Python, Terraform, or Ansible (Azure a plus)
• Enterprise monitoring, virtualization, storage, and backup platforms
• Exposure to security operations such as vulnerability remediation, EDR/MDR, MFA, certificates, and incident response
• Financial services, trading, or another high-availability, multi-site environment
• Track record as a hands-on leader who works alongside the team and stays technically current
• Demonstrated accountability and decisiveness, with good judgment on risk and priorities
• Effective under pressure, with a disciplined and approachable communication style
• Track record of coaching and driving continuous improvement within team