Infrastructure Support Analyst

About the role

M&T's End User Computing Team is focused on providing modern digital experiences to the entirety of M&T Bank employees - allowing them to focus on their job, not their technology. Our Microsoft suite, collaboration tools and hardware used by employees are all part of the constantly evolving set of foundational capabilities we are responsible for shepherding. We build and deliver a wide variety of cutting-edge capabilities used across the enterprise to provide the best internal customer experience possible, enhancing the ability of our business partners to deliver.

Location: 475 Crosspoint Parkway, Getzville, NY

Are you ready to embark on an exhilarating career journey? Join our dynamic team as an IT Support Specialist and experience a role like no other. We're not just offering a job; we're offering a thrilling adventure in technology support.

If you're ready to ditch the cubicle and embrace a hands-on, customer-centric role where every day is an exciting challenge, apply now. Join us in delivering top-notch IT support and becoming a vital part of our team's success. Your adventure starts here!

Responsibilities

• Workplace Technology Hero: Be the first responder to help desk escalations, armed with your problem-solving skills and a readiness to tackle any challenge that comes your way.
• Master of Multitasking: Complete a variety of tasks, from resolving technical incidents to responding to service requests, all while maintaining a keen eye for detail.
• Tech Troubleshooter: Utilize your diagnostic prowess to troubleshoot issues using basic diagnostic tools, ensuring our systems run smoothly.
• Maintenance Maestro: Follow Standard Operating Procedures to perform system maintenance tasks, including patching, health checks, and updates. When anomalies arise, you'll research and report complex issues to senior staff.
• Team Player: Collaborate on exciting projects with your fellow team members and provide guidance to less experienced colleagues.
• Innovation Advocate: Identify opportunities to enhance existing procedures, making our processes more efficient, and document these improvements.
• Risk-Aware Professional: Understand and adhere to our risk and regulatory standards while identifying and escalating any risk-related issues.
• Internal Control Guardian: Maintain our internal control standards and address audit points promptly, ensuring compliance with external regulations.
• Adaptable Problem Solver: Handle various related duties as assigned, adapting to new challenges and learning opportunities.

Education and Experience Required

• Minimum of 4 years' higher education and/or work experience.
• Prior experience in digesting technical information and communicating technical problems effectively.
• Experience supporting MacBook and IOS devices
• Detail-oriented, with excellent written and verbal communication skills

Education and Experience Preferred

• A bachelor's degree in a technology-related field, along with at least 5 years of higher education and/or work experience, will set you apart.
• Certifications or special training in related technologies are a big plus.

We support our team members with generous benefits.

• Competitive compensation
• Health, welfare, and retirement benefits
• 401(k) match at 5%
• Work-life balance and flexible work arrangements
• Banking Officers start with 25 days PTO plus 12 paid holidays
• 40 hours paid volunteer hours per year
• Much more. For details, see: M&T Benefits Overview

Pay and benefits

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America