Inside Sales - Existing Account Manager

About the role

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Summary

Want to work for a fast-growing tech company who means it when they say "work-life balance is important"?

If so, come to ZipRecruiter!

We're committed to helping our customers achieve success in their recruitment efforts. The ideal candidate will be part of our growing inside sales team, up-selling and upgrading our existing accounts through outbound calling efforts.

ZipRecruiter's world-class training program, known internally as Dev Bay, is designed to set you up for long-term success at ZipRecruiter and beyond.

We don't just encourage development, we live it. Upon starting in a sales role, you'll begin with one week of new-hire onboarding, followed by 7 weeks of in-depth, hands-on, and highly rigorous sales training. This includes structured learning, consistent role playing, and live call practice to ensure you're building real-world skills from day one. The goal is to prepare you for a seamless transition into a full quota-carrying role within your department.

While you are eligible to earn commission during Dev Bay, the primary focus is on mastering a strong foundation of skills that will enable you to exceed your goals not just early on, but throughout your entire career.

Responsibilities

• Establish and maintain a high level of customer satisfaction.
• Utilize a combination of ZipRecruiter internal data & 3rd party labor market insights to educate and lead sales demos on ZipRecruiter's suite of products.
• Communicate and work to identify hiring challenges and provide unique solutions in the form of ZipRecruiter's suite of products and hiring campaigns.
• Responsible for scheduling appointments in the form of outbound sales calls to a combination of warm and cold leads, referrals, and former customers.
• Manage a sales pipeline, comprised of paying business opportunities, to forecast new monthly recurring revenue.
• Meet/exceed sales goals and expectations
• Schedule and run demos with clients
• Manage free trials of our product
• Make 50+ phone calls (10+ conversations) per day to an assigned book of business comprised of paying customers
• Analyze trends in the labor market and present analytics to your clients
• Collaborate with Existing Account Managers to ensure customer satisfaction and identify future upsell opportunities
• Build and develop account relationships and close sales quickly

Qualifications

• At least 1 year of sales experience
• Strong interpersonal and communication skills with the ability to convey them over the phone
• Ability to thrive under pressure and enjoys the challenge of tight deadlines and managing a variety of duties
• Must have excellent oral and written skills for presentations
• Proficiency with Google Suite programs
• High need for achievement and competition; loves to compete and win
• Enthusiastic, optimistic, and certain of victory; unfazed by rejection
• Strong organization and time management skills
• Coachable, listens to and implements advice from the manager
• Resourceful, goes over, under, and through obstacles to achieve success
• Regular, reliable, and predictable attendance, along with consistent adherence to scheduled work hours, is an essential requirement of this position