Inside Sales Manager

About the role

We are looking for an Inside Sales Manager to join our Rexel, USA team in Sparks, MD!

Summary

The Inside Sales Manager is responsible for leading and developing an inside sales team to drive profitable growth, strengthen customer relationships, and deliver a consistent, high-quality customer experience.

This role is accountable for proactive sales execution, customer retention, operational excellence, team performance, effective management of branch or sales office financial results, and adoption of Rexel digital tools that improve efficiency and customer experience.

The Inside Sales Manager partners closely with internal teams, suppliers, and field sales to support customer needs, resolve issues, and expand business opportunities.

What You'll Do

• Lead, coach, and develop an inside sales team to achieve sales, service, and performance objectives
• Drive proactive sales activities that increase account penetration, strengthen customer relationships, and grow profitable revenue
• Manage branch or sales office financial performance, including credit administration, expense control, productivity, and other key P&L metrics
• Partner with internal stakeholders, suppliers, and outside sales teams to support customer growth, pursue opportunities, and resolve customer issues
• Guide the team in identifying customer needs, preparing quotes, processing orders, and ensuring follow-through through completion
• Monitor order accuracy, responsiveness, service levels, and other operational metrics to deliver an excellent customer experience
• Promote the adoption of company tools, systems, and digital resources that improve efficiency, sales effectiveness, and the customer experience
• Foster a collaborative, accountable, and customer-focused team culture that supports continuous improvement and profitable growth
• Other duties as assigned

What You'll Need

• 5+ years of experience in sales
• Leadership experience managing or developing sales teams preferred
• Experience managing branch financial performance, including credit, expenses, and basic P&L metrics preferred
• High School or GED - Required
• 4 Year / Bachelor's Degree - Preferred

Knowledge, Skills & Abilities

• Ability to lead, coach, and develop an inside sales team to achieve sales, service, and performance goals
• Strong sales, customer-service, and relationship-building skills, with the ability to identify needs and drive profitable growth
• Effective communication, organization, prioritization, and problem-solving skills in a fast-paced environment
• Ability to analyze sales, operational, and financial metrics to identify opportunities and improve performance
• Working knowledge of quoting, pricing, order-management, credit, and core business processes
• Proficiency with CRM, ERP/order-entry, e-commerce, and other digital tools that support sales effectiveness and customer experience

Physical Demands

• Sit: Must be able to remain in a stationary position - Constantly - at least 51%
• Walk: Must be able to move about inside/outside office or work location - Occasionally - up to 20%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%

Working Environment

• Travels to offsite locations - Occasionally - up to 20%

Pay and benefits

For the state of Maryland only, the pay range is $97K to $121K, depending upon qualifications, experience and other considerations permitted by law.

Our Benefits Include

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities - We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.