Inside Sales Representative

About the role

• Company: Glass America
• Elmhurst, Illinois
• Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At the Boyd Group, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that’s built for your success? Apply today.

Position Summary

Inside Sales Representatives provide effective and outstanding customer service to all customers, answer inbound calls from prospective customers to prepare and present quotes and recommendations based on customers’ needs, effectively communicate with prospective customers to explain and sell Glass America products and services, appropriately respond to inquiries and questions, use available resources to provide accurate information about our products and our competitive prices, turn objections into sales, and use strong sales techniques to close each sale.

Principle Functions and Responsibilities

*Including but not limited to:

• Handle customer inquiries via phone and email.
• Provide customers with auto glass product and service information.
• Provide customers with estimates, make sales, schedule appointments, and process orders.
• Document all call and sale information.
• Make follow-up sales calls on all estimates that have been written and not sold.
• Assist with handling work for peers who are not available or are out of the office.
• Consistently meet all metrics established for the ISRs.

Skills/abilities

• Professional and pleasant telephone voice.
• Ability to effectively function in a team setting.
• Easily adaptable to a fast-paced environment managing multiple tasks.
• Excellent interpersonal communication skills (i.e., verbal, written, listening).
• Cheerful and helpful attitude.
• Good data entry and typing skills.
• Ability to function in a fast-paced environment.
• Problem-solving skills (i.e., handling customer concerns, competitive pricing tactics, etc.).
• Ability to sit for long periods and use/read a computer keyboard and monitor.
• Able to work Saturday or Sunday as part of a weekly schedule.
• Must be able to complete background check/MVR and drug screening process.

Education/qualification/experience

• High School diploma or GED preferred.
• Experience using a PC with various software packages.
• Call center, customer service, or sales experience is strongly preferred.

Additional information

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What Glass America offers you

Full Time (30 or more hours per week) employees enjoy - 80 hours of paid time off annually. - 80 hours paid parental leave. - 6 paid holidays annually.

• Medical, Prescription Drug, Dental & Vision Insurance. - 401(k) Retirement Plan with Company Match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.
• Voluntary Daily Pay option available

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

This position pays $18/hr plus commission.