Instructional Designer - Federal Health IT

About the role

Location: Remote (United States), with occasional travel required.

Personnel Vetting: Eligibility for a Tier 3 federal background investigation is required.

Build Accessible Learning. Keep Critical Knowledge Current.

Rackner is seeking an experienced Instructional Designer to create practical, engaging training experiences for professionals working with complex federal healthcare technology. This hands-on position combines digital course development with the ongoing management of a substantial curriculum library.

You'll collaborate with clinical experts, technical specialists, and communications partners to translate evolving systems and workflows into effective educational resources. Your work will help healthcare professionals access accurate, relevant guidance and confidently adapt to changing technology.

Responsibilities

• Design and update courses using the ADDIE methodology, tailoring instructional approaches and activities to learner needs and project objectives.
• Create facilitator guides, microlearning modules, job aids, and supporting resources that simplify complex healthcare and technical processes.
• Develop and publish SCORM-compliant courses to designated learning platforms, and prepare offline packages for locations with limited or disconnected network access.
• Perform scheduled curriculum revisions, clinical-accuracy updates, and annual template refreshes to reflect evolving systems, procedures, and operational needs.
• Coordinate clinical reviews with authorized clinicians before releasing applicable materials, incorporating validated feedback and approved corrections.
• Conduct accessibility testing and remediate identified issues in accordance with Section 508 and WCAG 2.1 requirements.
• Partner with communications and technical teams to align training resources with system releases while keeping asset inventories, version histories, and publication records current.

Required Qualifications

• 3+ years of professional instructional design experience.
• Hands-on experience creating SCORM-compliant courses using Articulate, Adobe Captivate, or comparable authoring tools.
• Practical experience remediating digital instructional materials to meet Section 508 and WCAG 2.1 accessibility requirements.
• Eligibility for a Tier 3 federal background investigation.

Preferred Qualifications

• Designing curricula for healthcare technology or electronic health record (EHR) systems.
• Experience using uPerform or a comparable digital performance support tool.
• Prior experience publishing training courses to federal learning management platforms.

Benefits & Perks

Rackner offers a comprehensive benefits package designed to support professional development, financial well-being, and work-life balance. Depending on eligibility, benefits include:

• Company-supported professional certifications and career development opportunities
• 401(k) retirement plan with 100% company matching up to 6%
• Medical, dental, and vision insurance
• Life and disability insurance
• Paid time off and paid holidays
• Home-office equipment and remote-work support
• Fitness and wellness reimbursement
• Weekly pay and company team events

Work Arrangement

This is a remote position based in the United States. Occasional work-related travel may be required.