Instrumentation Process Control Supervisor

Jingdong

Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com's international logistics footprint.

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

Responsibilities

• Oversee the daily operations of the reverse logistics team, including inbound processing, quality inspection, repair coordination, and outbound disposition.
• Develop and implement strategies to optimize reverse logistics processes, reduce costs, and improve customer satisfaction.
• Monitor key performance indicators (KPIs) such as return rates, processing times, and resolution rates, and implement corrective actions as needed.
• Train, mentor, and evaluate team members, fostering a high-performance culture and ensuring adherence to company policies and safety regulations.
• Collaborate with other departments, including customer service, warehousing, and quality control, to streamline reverse logistics workflows.
• Manage inventory of returned products, ensuring accurate record-keeping and proper handling.
• Identify and resolve operational issues and bottlenecks, implementing continuous improvement initiatives.
• Prepare reports on team performance, process efficiency, and cost analysis for management.
• Stay updated on industry best practices and emerging technologies in reverse logistics.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 3+ years of experience in reverse logistics or supply chain management, with at least 1 year in a leadership role.
• Proven ability to lead, motivate, and develop a team.
• Strong understanding of reverse logistics principles, processes, and best practices.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Proficient in using warehouse management systems (WMS) and other relevant software.
• Strong communication, interpersonal, and organizational skills.
• Ability to work effectively in a fast-paced and dynamic environment.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.