Insurance Agent - Commercial Lines

About the role

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

About the role

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to assist policyholders with servicing policies and evaluating coverages for cross-selling opportunities. Additionally, this job processes requests from policyholders and answers policyholder questions regarding existing business. The position requires the person to:

• Communicate and work with policyholders and associates at all levels.
• Begin to establish working relationships with policyholders.
• Accurately answer questions from policyholders, in coordination with other departments and divisions as necessary.
• Learn to collect pertinent information from policyholders and educate them on each type of insurance in order to make recommendations based on their needs.
• Learn how to and then perform frontline underwriting in accordance with Company underwriting guidelines and rules on assigned new business applications, renewals, and endorsements. Policies are varying levels of difficulty.
• Learn the process and then bind coverage for policyholders in accordance with applicable eligibility rules and guidelines.
• Collect pertinent information from policyholders to timely and accurately open claims.
• Make computer inquiries and entries relating to policyholder accounts.
• Coordinate with lenders and mortgage companies.
• Communicate and explain non-renewal and cancelation decisions to policyholders.
• Study, obtain, and maintain non-resident licenses required by the Company or statute within the timeline established by the Company.
• Work with confidential and/or sensitive information, data, and matters in accordance with Company standards.
• Ensure accurate insurance coverage is provided to customers.
• Maintain punctual attendance according to an assigned work schedule at a Company approved work location.

Desired Skills & Experience

• Several years of related experience and/or training or Bachelor's degree is required.
• This requirement may be waived or changed, at Company discretion, by prior education and/or experience.
• A minimum of two years of customer service experience is preferred.
• Must be able to obtain the necessary resident and/or non-resident licenses needed to complete assigned work.

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!