Intake Counselor - Volunteer
- Location
- San Francisco, CA · On-site
- Job type
- Part-time
- Level
- Entry level
- Listed
- 31 days ago
Skills & highlights for this role
- Outlook
- web-based database
- written communication
Also useful
- Spanish
About the role
This is a volunteer opportunity available in the ACLU Foundation of Northern California's Legal-Policy Department.
The position
Intake Counselors support the Civil Liberties Intake Program by processing requests for legal assistance, distributing know-your-rights materials, etc. The Intake Counselor position is supervised by the Intake Program Manager.
Responsibilities can include
- Answering phone calls received through our Civil Liberties Hotline;
- Conducting initial interview questions with the callers, writing clear and complete notes during the call, and documenting relevant matters in a concise manner;
- Reviewing, evaluating, and responding to written requests for assistance, including mail and online complaints; and
- Working with a web-based database to enter and update information from the intake, as well as catalog that data within the system.
Qualifications
The ACLU NorCal values equity and inclusion and encourages a diversity of candidates from various backgrounds to apply.
Individuals joining the Legal-Policy Department team as a Volunteer Civil Liberties Intake Counselor must have the following skills and qualifications:
- Ability to adhere to a strict code of confidentiality;
- A dedication to ongoing learning on how to best perform intake volunteer duties;
- Strong oral and written communication skills;
- Proficiency with or willingness to learn Outlook;
- Proficiency with or willingness to learn a web-based database; and
- Highly organized and careful attention to detail.
Helpful but not required skills and qualifications include
- Advanced or higher proficiency in Spanish (reading, writing, listening, and speaking);
- Experience with a web-based database.
Time commitment & benefits
We require a minimum 4-month commitment of at 6 least hours during the workweek (Monday - Friday). This is an unpaid position.
To apply
The cover letter should include why you are interested in this volunteer position and what your availability will be for the coming months.
About the organization and the department
The mission of the ACLU Foundation of Northern California (ACLU NorCal) is to be an enduring guardian of justice, fairness, equality, and freedom, working to protect and advance civil liberties for all Californians. This position offers a unique opportunity to be at the heart of the Legal-Policy team which pursues cutting edge impact litigation and promotes policy change in order to defend and expand the civil liberties and civil rights guaranteed by the Bill of Rights and the California Constitution.
Equal opportunity and legal notices
The ACLU of Northern California advances equity and inclusion in the workplace by providing equal employment opportunity to support a work environment free from discrimination on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age (over 40), sexual orientation, military and veteran status, and any other basis prohibited by law.
The organization also provides reasonable accommodations for qualified applicants and employees with disabilities. This equal employment opportunity policy applies to all aspects of employment, including recruitment, selection, advancement, training, problem resolution, and separation from employment.
Through this policy, the ACLU NorCal strives to establish and maintain an equitable and accessible work environment that is free from discrimination and supportive of a workforce that reflects the rich diversity of our communities and the people we serve.
ACLU NorCal will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49).
From ACLU of Northern California's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Intake Counselor - Volunteer job at ACLU of Northern California located?
This Intake Counselor - Volunteer position at ACLU of Northern California is located in San Francisco, CA (On-site). Always check ACLU of Northern California's application page for specific state eligibility or relocation policies.
What qualifications are required for Intake Counselor - Volunteer at ACLU of Northern California?
For the Intake Counselor - Volunteer role, ACLU of Northern California highlights experience with Outlook, web-based database, written communication. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Intake Counselor - Volunteer position at ACLU of Northern California?
This listing links directly to ACLU of Northern California's Greenhouse application page. You can apply directly on ACLU of Northern California's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.