Intake Specialist - Compass

About the role

Open Sky Community Services is excited to offer Community Compass, a community-driven drop-in center designed to support individuals impacted by justice system involvement, homelessness, substance use, mental health challenges, and other barriers to stability. Community Compass fosters active community engagement and provides a safe, judgment-free, resource-rich environment that promotes personal growth, recovery, and successful community integration.

The program offers access to outreach and engagement services, food and nutrition assistance, housing support, healthcare and behavioral health services, recovery support, educational opportunities, employment resources, and other individualized services based on each person's goals and needs.

The Intake Specialist serves as the first point of contact, welcoming individuals and families into the program. They oversee daily front desk operations, answer phone calls, assist with staff and space scheduling, manage office mail and deliveries, coordinate crisis response supports, and complete intake s and initial needs assessments. The Intake Specialist also provides navigation and care coordination services, helping individuals identify goals, access benefits and resources, connect with service providers, and successfully engage with community supports.

Other Key Responsibilities

• Complete intake s, screenings, and needs assessments to identify service needs, strengths, and goals.
• Provide navigation and care coordination services, including referrals, follow-up support, and linkage to community resources.
• Assist individuals with accessing healthcare, behavioral health treatment, recovery services, housing resources, benefits, employment supports, and other community services.
• Monitor and track referrals to ensure successful connections to services and address barriers to engagement.
• Assist with data entry and documentation in RedCap, EIM/ESM, eHana, the triage tracker, and other required systems.
• Evaluate individuals' needs and service preferences while identifying available resources and supports.
• Provide crisis intervention and coordination with internal and external providers when appropriate.
• Complete all required documentation in a timely, accurate, and professional manner.
• Support a welcoming, respectful, and recovery-oriented environment for all members and visitors.
• Collaborate with program staff and community partners to ensure coordinated, person-centered service delivery.

Qualifications

• High School Diploma, GED, or equivalent, required.
• Lived experience, or minimum of 1 year experience working with people experiencing homelessness, justice involvement, serious and persistent mental illness, substance use disorder, or other underserved populations required.
• Valid driver's license and acceptable driving record, required.

Pay Range

$22.07 - $22.07

Benefits of Working for Open Sky Include

• Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities
• Generous paid time off plan - you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
• We pay for your higher education! Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications.
• Medical, Dental and Vision Insurance with Prescription Plan
• 403b Retirement Plan with Employer Match
• Life Insurance (100% Employer-Paid)
• Eligible employer for the Public Student Loan Forgiveness Program
• And more!