INTAKE WORKER
- Pay
- $44,545 – $51,227 per year
- Location
- New York City, NY
- Listed
- 11 days ago
About the role
The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.
DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.
The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency's Single Adult, Adult Families and Families with Children's intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City's most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.
The Department of Homeless Services is recruiting for one (1) Community Associate to function as an Intake Worker who will:
- Interact with the various communities DHS serves to keep residents informed of the programs and services DHS has to offer to the homeless population.
- Interview families within the various communities and issue social service referrals.
- Maintain liaison with various community shelters to convey shelter placement information and facilitate transportation to various community shelters.
- Assist the Community Coordinator with handling onsite/offsite client inquiries with the highest level of confidentiality and sensitivity, during the application process.
- Perform high level responsible clerical duties, as assigned by the Site Manager, such as prepare written monthly, quarterly, and annual administrative statistical and narrative indicator reports that would share information in relation to shelter placements.
- Collect, analyze and evaluate on-site and statistical data from various sources, and communicate the results to superiors.
- Maintain liaison with various units to be able to process schedule and reports, and to coordinate and prepare case files and documents.
Hours/Schedule: Sun -Thursday, 3pm - 11pm.
Qualification Requirements
- High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
- Education and/or experience which is equivalent to "1" above.
Equal opportunity and legal notices
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
From City of New York's careers page, first listed on Rolev.ai on October 30, 2026. Rolev.ai is not the employer.
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More at City of New York
All City of New York jobsCommon questions
What is the salary for the INTAKE WORKER role at City of New York?
The INTAKE WORKER posting at City of New York states compensation of $44,545 – $51,227 per year. Final pay may depend on location, experience, and interview evaluation on City of New York's official career site.
Where is the INTAKE WORKER job at City of New York located?
This INTAKE WORKER position at City of New York is located in New York City, NY. Always check City of New York's application page for specific state eligibility or relocation policies.
How do I apply for the INTAKE WORKER position at City of New York?
This listing links directly to City of New York's SmartRecruiters application page. You can apply directly on City of New York's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.