Intensive Case Management Intern - Spring 2027

About the role

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster.

Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions.

If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Background

Founded in 1933, the International Rescue Committee is a leading, non-sectarian, non-profit organization providing emergency relief, protection, rehabilitation assistance, resettlement services, and advocacy for refugees and victims of oppression or violent conflict. Domestically, our 28 offices across the U.S. ensure new arrivals have food, shelter, and clothing, and work with refugees to help them gain self-sufficiency.

Scope of Work

The Intensive Case Management (ICM) Intern will work closely with the ICM caseworkers to assist with addressing clients' needs in their areas of vulnerability and helping them achieve their goals.

Responsibilities

• Attend intern orientation
• Assist with client check-ins (over the phone or in person, as appropriate)
• Assist with ICM client intakes and assessments
• Provide transportation to appointments and attend appointments with clients, as appropriate
• Communicate with community partners for the purpose of case coordination
• Explore community resources and assist with client referrals
• Assist clients on an as-needed basis (this may include collecting signatures, completing paperwork, delivering items to clients' homes, bill payment, mail checks, and navigating various systems, such as medical, mental health, education, transportation, benefits, etc.)
• Keep thorough and accurate case file documentation in the IRC electronic system
• Assist with organizing digital files
• Record hours and submit completed timesheet for each month via the IRC's online Volunteer Dashboard

Requirements

• Be sensitive to the differences of clients. Respect their beliefs and values, which may differ from yours.
• Strong interpersonal skills and interest in working with the refugee community
• Ownership of a car, a valid driver's license, and car insurance
• Willingness to transport clients in your personal vehicle
• Willingness to be flexible and accommodating to client needs

This position is unpaid and reports to the Senior ICM Caseworker.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation.

IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.