Intern, Aftersales Customer Relations & Voice of Customer
- Location
- El Segundo, CA · On-site
- Job type
- Full-time
- Level
- Entry level
- Listed
- 20 days ago
Skills & highlights for this role
- Customer communication
- CRM administration
- Case tracking
- Record maintenance
Also useful
- Voice of Customer analysis
- Data reporting
- Automotive or service operations knowledge
Your Role
The Intern - Aftersales Customer Relations & Voice of Customer (VOC) will support the Aftersales operations team in maintaining high standards of customer satisfaction and case management. Reporting within the Aftersales department, this role assists with customer communications, case tracking within the CRM system, Voice of Customer (VOC) feedback collection, and cross-functional coordination with Quality, Engineering, and Operations. This internship offers hands-on experience in customer success, CRM administration, and service operations within an innovative AI electric vehicle and robotics company.
Key Responsibilities
Customer Experience
- Support customer communication throughout the service process.
- Respond to customer inquiries under the guidance of the Aftersales team.
- Assist with customer follow-up after repairs, deliveries, and service campaigns.
- Help maintain a positive customer experience.
CRM & Case Management
- Create and update customer cases within the CRM system.
- Maintain accurate customer records and service history.
- Assist with tracking open customer cases through completion.
- Monitor Service Level Agreements (SLAs) and notify the team of overdue cases.
Voice of Customer (VOC)
- Collect customer feedback through surveys and follow-up communications.
- Assist with preparing VOC reports and trend summaries.
- Help identify recurring customer concerns for management review.
- Support continuous improvement initiatives based on customer feedback.
Customer Communications
- Assist with scheduling customer appointments.
- Coordinate customer communications regarding repair status and service updates.
- Support logistics for parts shipments, returns, and warranty activities.
- Help prepare customer communication templates and documentation.
Administrative Support
- Maintain accurate service records.
- Assist with document preparation and filing.
- Support Aftersales projects and special assignments.
- Participate in department meetings and training activities.
The intern will gain experience in
- Customer Relations & VOC Reporting
- CRM Administration (Zendesk, Salesforce, or equivalent)
- Warranty Administration & Repair Order Workflow
- Customer Case Management & Service Campaigns
- Mobile Field Operations & Robotics Aftersales
- Cross-functional collaboration with Engineering, Quality, Supply Chain, and Operation.
Basic Qualifications
Experience
- Prior experience in customer service, call center operations, retail, hospitality, or client-facing support roles (0-2 years of experience).
Education
- High School Graduate
Technical Skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Familiarity with basic web applications, email handling, and computer systems (experience with CRM software like Zendesk or Salesforce is a plus).
Communication & Detail Orientation
- Strong verbal and written communication abilities with a customer-first mindset.
- Excellent organizational skills and high attention to detail.
- Ability to multi-task and manage customer inquiries efficiently in a fast-paced environment.
- Positive attitude with a focus on problem-solving and team collaboration.
Travel
- Ability to travel up to 10% as required to support customer visits, training, meetings, and company events.
Preferred Qualifications
- Prior experience with CRM systems such as Zendesk, Salesforce, or similar tools.
- Interest in automotive, electric vehicles, robotics, or advanced technology.
- Demonstrated experience working effectively in a team-oriented startup environment.
Work Schedule
- Ability to support after-hours, weekend, or holiday customer activities during product launches, customer events, or critical business needs.
Salary Range
$18/hour
Perks + Benefits
- Healthcare + dental + vision benefits (Free for you/discounted for family)
- 401(k) options
- Casual dress code + relaxed work environment
- Culturally diverse, progressive atmosphere
- "Soul of Faraday" community outreach team
The Company
Faraday Future is a California-based technology company focused on the design, engineering, and development of intelligent, connected electric vehicles and related artificial intelligence-enabled technologies.
Founded in 2014, the Company's mission is to disrupt the automotive and technology industries by creating user-centric, technology-first experiences.
The Company, together with its controlled subsidiaries, operates across multiple technology-driven areas, including AI electric vehicles, robotics, and its crypto business (AIXC), all under its upgraded Global EAI Industry Bridge Strategy, marking the beginning of a new chapter in AI mobility and Web3 integration.
The Company aims to leverage the latest technologies and world's best talent to realize exciting new possibilities across all of these lines.
Faraday Future's automotive business exemplifies its vision for luxury, innovation, and performance, while its FX strategy aims to introduce mass production models equipped with state-of-the-art luxury technology derived from the FF brand, targeted towards a broader market with middle-to-low price range offerings. FF is committed to redefining mobility through AI innovation.
Join us in shaping the future of intelligent transportation and technology by creating something new, something connected, and something with a true global impact.
Equal opportunity and legal notices
Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
From Faraday Future's careers page, first listed on Rolev.ai on October 21, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Intern, Aftersales Customer Relations & Voice of Customer job at Faraday Future located?
This Intern, Aftersales Customer Relations & Voice of Customer position at Faraday Future is located in El Segundo, CA (On-site). Always check Faraday Future's application page for specific state eligibility or relocation policies.
What qualifications are required for Intern, Aftersales Customer Relations & Voice of Customer at Faraday Future?
For the Intern, Aftersales Customer Relations & Voice of Customer role, Faraday Future highlights experience with Customer communication, CRM administration, Case tracking, Record maintenance. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Intern, Aftersales Customer Relations & Voice of Customer position at Faraday Future?
This listing links directly to Faraday Future's Greenhouse application page. You can apply directly on Faraday Future's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.