Intern/Co-Op - Customer Experience & Growth

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• Intern/Co-Op - Customer Experience & Growth
• Location: MULTIPLE LOCATIONS, MI, US

Location

The selected candidate must be within a commutable distance from the assigned location(s) or willing to find accommodations. Housing and living stipend arrangements may be available.

For consideration, please remember to upload your College Transcript(s) [o ffi cial Or un off icial] and supporting documentation into the "Supporting Documents" section of your application.

Department Summary

The Customer Experience Internship Program is geared toward current college students or recent graduates who have a passion for project management, strategy, sales, marketing, economics, innovation or data analytics and an interest in Consumers Energy and the energy industry. The Internship Program at Consumers Energy is a key component of realizing the Customer organization’s goals.

Job Description/Responsibilities

• An intern in this group will be helping the subject matter experts make the best decisions possible about critical business issues.
• In this role, you'll be exposed to a wide range of energy industry issues critical to the company’s continued success.
• You will be continually exposed to challenges that stretch your analytical skills, creativity, business acumen, interpersonal skills and leadership.

• The successful candidate for this position will have primary responsibility for assisting in the delivery of operational strategic initiatives, focused on achieving performance metrics, process efficiency and customer satisfaction.
• Deliver knowledge and research on market trends, benchmarking and process improvement techniques.
• Analyze the strategic, operating, and financial impacts of business proposals and/or external regulatory /legislative proposals.
• Manage the development of executive level presentations as an effective communication vehicle.

This position offers an opportunity to develop a skillset of core problem solving skills to a strategy consultant role. Interns will be asked to explore the most pressing and potentially disruptive forces facing the utility and energy industries today and develop strategies that will aid senior executives in making decisions.

Important Note

• This posting does not represent a specific position and is posted for the purpose of collecting resumes for students interested in an internship opportunity with Consumers Energy. Opportunities could include summer 2027 or part-time opportunities.
• Due to the nature of this posting, and alignment to the winter/spring recruitment season, applications will be collected from September through November of 2026. Response to your application may be delayed due to the extended application period.

Requirements/Qualifications

Enrolled and actively pursuing a bachelor or master's degree in the business field majoring in Business Administration, Economics, Finance, Accounting, Computer Science, Data Analyst, Marketing, Communications, Leadership, Regulatory, Policy, Political Science, or a similar field.

Minimum GPA requirement for this internship position is 3.0.

Preferred Class Standing

The following skills and experiences may set you apart from others

• Business or energy industry background
• Project Management knowledge
• Strategy consulting or finance experience

• Ability to identify issues, create hypotheses, structure thinking, and perform analysis that address business issues
• Experience developing plans that move from strategic recommendations to implementation
• Demonstrate the ability to identify information sources, gathering and interpreting data
• Willing to interview Company subject matter experts, customers, industry experts
• Capable of working as a part of a small, multi-disciplinary team to tackle pressing company issues
• Accurately perform financial, statistical and scenario modeling
• This position will be located at one of our locations in Michigan’s lower peninsula and may require driving
• #LI-RT1

Diversity, Equity & Inclusion

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic.

We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas.

Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY (Different Generations), capable (Different Abilities), Interfaith, People Planet Partners, and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

Job Segment

Summer Internship, Data Analyst, Communications, Marketing Communications, Entry Level, Data, Part Time, Marketing

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ACCOMMODATION NOTICE: Federal law and many state laws require employers to make accommodations to disabled applicants and employees where the accommodation does not impose an undue hardship on the employer.

For those applicants seeking a position within the State of Michigan, a disabled individual needing accommodation for employment must notify the employer in writing within 182 days after the need is known or should have been known. Michigan law provides that failure of a Michigan employee to properly notify the employer will preclude any claim that the employer failed to accommodate the disabled individual.

However, this does not waive an individual’s right under the Americans with Disabilities Act of 1990, as amended, which sets no time limit for requesting an accommodation nor does it require such accommodation to be in writing.