Intern - Lab/TAC Network Engineer

About the role

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

The Lab Network Engineer Intern will learn routing and switching protocols using Extreme Networks multi-layer Ethernet switches. The LNE will learn how to design, implement, and troubleshoot networks working in the Services Lab Operations team. Candidates should have Windows and Linux experience, basic networking knowledge, excellent communication skills, and a passion to learn technology.

The Lab Network Engineer will work in the Services Lab Operations team in Morrisville, North Carolina. They will interface directly with the lab manager on a regular basis to:

• Learn Extreme Networks products, routing & switching protocols, and lab operations
• Setup networking equipment for Technical Support Engineers (TSEs) to use for customer support
• Partner with TSEs to help replicate customers’ network issues (software, hardware, configuration)
• Assist with lab operations (racking, cabling, troubleshooting, managing equipment, etc.)
• Prepare to become a Technical Support Engineer, Network Engineer, or a related position

Success for this position is based on the following

• Demonstrating technical aptitude, critical thinking, and communication skills to solve problems
• Passing certifications & internal training on products & network protocols
• Adhering to Service Level Agreements (SLAs) for lab setups and replications
• Accurately documenting work activities in a clear and concise manner
• Improving lab operations and processes on an ongoing basis
• Training various lab users on systems and processes

Required Knowledge, Skills and Abilities

• Passion and aptitude for learning technology and solving problems
• Strong written and verbal communication skills
• Basic networking knowledge including Ethernet, TCP/IP, OSI model, routing and switching
• Experience in a service-oriented position
• Can work independently with minimal guidance as well as collaboratively with other team members
• Excellent organization and time management skills

Preferred Skills

• Experience working with routers and switches in a lab environment or technical support position
• Knowledge of servers and virtualization (VMware, Linux, Microsoft)
• Knowledge of scripting language(s)

Background Experiences

• Pursuing a Bachelor’s degree in a computer or networking related field
• Customer service experience, preferably in technical support
• Setting up and managing home networks (wired and wireless)
• Pursuing industry standard certifications

Compensation

This role has a market-competitive salary with an anticipated base compensation range of 18-22hr USD. The posted range reflects the amount Extreme Networks reasonably and in good faith expects to pay for this role upon hire. This range is set using objective, gender-neutral criteria based on skills, experience, responsibility, and working conditions. Actual compensation offered will depend on the selected candidate's experience, qualifications, skills, and work location.

Benefits and Total Rewards

Extreme Networks offers a comprehensive benefits package. Specific benefits vary by country and may include:

• Medical, dental, and vision insurance
• Flexible work schedules and work-from-home opportunities where role permits
• Paid time off, including open time off in eligible markets and statutory leave in all markets
• Paid holidays in accordance with local practice
• Retirement savings programs, including 401(k) matching in the United States
• Employee Stock Purchase Program, where eligible
• Adoption assistance and fertility treatment support, where eligible
• Flexible spending accounts, where eligible
• Employee assistance program
• Tuition reimbursement, where eligible
• Life and disability insurance

Benefits eligibility is based on country of employment, role, and employment status. Complete benefits details will be provided during the interview process and in the formal offer of employment.