Intern - Technical

About the role

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 401

About the role

Gain practical, hands-on experience in a technical environment while contributing to meaningful projects that support departmental and organizational goals. As a Technical Intern, you will work with digital tools, data, documentation, and office technology while developing key professional skills and exploring potential career paths.

What You'll Do

• Maintain and update departmental databases, spreadsheets, and content management systems.
• Support the implementation and troubleshooting of office technology, software applications, and digital tools.
• Create and update technical documentation, user guides, and standard operating procedures.
• Perform data entry, validation, cleanup, and basic reporting using Excel, Google Sheets, or database tools.
• Assist with system testing, form development, and workflow automation using Google Workspace, Microsoft 365, or institution-specific tools.
• Provide first-level technical support to staff and faculty, including software setup, printer troubleshooting, and login or access issues.
• Contribute to process improvement and technology-driven projects through research, analysis, collaboration, and documentation, culminating in a final project or learning summary presented to the team.

What You'll Bring

• Currently enrolled in or recently completed a degree in Computer Science, Information Technology, or a related field.
• Must be eligible to work in the United States without sponsorship during the internship period.
• Must be in good academic standing with an expected graduation date.
• Basic understanding of databases, spreadsheets, and office productivity tools, such as Excel formulas, Google Forms, and SharePoint.
• Strong analytical, technical troubleshooting, organizational, and communication skills.
• Ability to learn and use new systems, work comfortably with ambiguity, and ask for help when needed.
• Self-motivation, attention to detail, and the ability to maintain confidentiality and follow data security protocols.

Bonus Points

• Experience with full-stack development using Java, Node.js, and Angular
• Familiarity with Playwright test automation, including integrating automated tests into CI/CD quality gates
• Exposure to performance testing, accessibility testing, or building test tooling, such as test-user provisioning and lifecycle-management applications that integrate with Playwright suites
• Familiarity with help desk systems, ticketing platforms, or cloud-based tools.
• Interest in higher education and lifelong learning.
• Technical certifications.

Additional information

This job description provides a general representation of job requirements rather than a comprehensive inventory of all responsibilities or work activities. The contents of this document and related job requirements may change at any time with or without notice.

What to Expect

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.

Work Location

This is a full-time, in-office position requiring five days per week in our Salt Lake City, Utah office, designed to foster the collaboration and connection that fuel our best work.

Visa Sponsorship

While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.

Travel Requirement

• This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year).
• Additional travel may include conferences, visits to company locations, and other business-related events as needed.
• Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Part-Time Intermittent Positions (classified as intermittent and less than 30 standard weekly hours): This is a part-time, intermittent position (classified to work less than 30 SWH) that may be eligible for mental healthcare; retirement savings plan; wellbeing program; and prorated paid holidays and accrued sick time.

• How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
• Additional Information