Internal Communications Manager, Tory Burch Foundation

Life @ToryBurch is Special Because

When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding for high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales.
• We are invested in your professional growth - you'll have access to free executive coaching on-demand.
• We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made for You Because

Our Fellows are extraordinary women entrepreneurs. They're building businesses, managing teams, raising families, and doing it largely without the safety nets that more resourced entrepreneurs take for granted. The communications they receive from us aren't just messages - they're signals that someone is paying attention, that their community remembers them, that belonging here means something.

As the single intake point for everyone inside the Foundation who wants to reach our Tory Burch Fellows, you'll prioritize, sequence, consolidate, and when necessary, say no. You manage message volume so Fellows receive a coherent stream rather than a pile of competing asks, and you set production deadlines for contributors across the organization then hold them. Every subject line, every nudge, every celebratory shoutout carries the weight of that relationship. You write with the warmth of someone who actually knows these women and the precision of someone who knows exactly what gets opened.

A Day in the Life

Owning the Channels

• You own Fellows primary messaging in their online Circle community and Klaviyo - templates, segmentation, automated workflows, list hygiene, and deliverability.
• You manage the shared Fellows inbox and inbound ticketing in Monday Service.
• You extend into additional channels when there's a clear rationale: social, print, calendar outreach.
• Every channel has a strategy behind it and every send has a purpose.

This role sends but it's also deeply diagnostic. When a founder who was once active goes quiet, you don't just nudge her - you get curious. You partner with the Senior Manager of Community to study her cohort, her stage, her patterns, and then you find the right message, the right moment, and the right tone to pull her back in.

Marketing the Moments

When our annual Fellows gathering (called Founders Circle), a regional dinner, or virtual programming is on the horizon, you lead communications front to back - save-the-dates, registration campaigns, waitlist management, and audience-specific messaging. You own attendance targets, adjust mid-campaign when pacing is off, and manage the post-event arc that converts gathering energy into sustained participation.

Holding the Voice

• Every message that reaches a Fellow clears your desk.
• You partner with Marketing on voice and creative so Fellow communications feel connected to the broader Foundation brand.
• Additionally, not every message is a celebration - some days you'll draft program changes or declined applications that require clarity and care in equal measure.
• How the Foundation communicates in difficult moments defines its character as much as the good ones.

Measuring What Matters

You'll define and report the metrics that matter (reach, engagement, reactivation rate, survey completion, and event attendance) and build a reporting rhythm for the Experience team. You'll run a consistent testing practice, document what you learn, and bring data-backed recommendations when communications reveal something about the community itself. This is a role for someone who believes that how you say something is inseparable from what you're saying and who finds real meaning in making sure every Fellow hears from us with intention.

To Land This Role

• 4-6 years in communications, lifecycle or CRM marketing, member engagement, or a closely related field
• Demonstrated ownership of a retention or re-engagement program with results you can describe in specifics
• Hands-on experience with a marketing automation or CRM platform required (Klaviyo preferred; HubSpot, Braze, Iterable, or Salesforce Marketing Cloud considered)
• Fluency with segmentation, audience data, and campaign reporting
• Excellent writing and editing, with the discipline to write within an established voice rather than around it
• Hands-on event marketing experience including registration campaigns, attendee communications, or audience building
• Track record managing a communications calendar across multiple internal stakeholders, including telling colleagues when something will not go out
• Strong project management
• Familiarity with community platforms (Circle, Mighty Networks, Discourse) and event technology (Swoogo or similar)

How We Work Together

• Adaptable - We change before we have to
• Entrepreneurial - We own it
• Collaborative - There's no "I" in Tory
• Client & Brand Focused - We put ourselves in Tory's shoes
• Live the Values - We show up for each other
• Functional Expertise - We're constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

Compensation Range

The compensation range for this position is 90,000.00 USD - 110,000.00 USD. Our offer will be based on your relevant experience and work location.

Benefits Information

We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all eligible Tory Burch team members.