International Admission Coordinator, Bilingual (Spanish)

About the role

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The International Admission Coordinator reports to the Assistant Vice President for International Admission and supports and enables Emerson College's worldwide recruitment network of in-country representatives, education agents, and school counselors. The position serves as a dynamic interface between that network and the college's internal admission processes and services, and helps move international applicants through each step of the enrollment process.

Because our representatives and agents hold the primary relationship with prospective students and families, International Admission Coordinator will work mainly through the network rather than directly with students.

The Coordinator will keep representatives and agents informed of the progress of their students in the College's admission system, to which external partners do not have access, and provides the reports, information, and follow-up they need. They will work primarily with partners in Latin America and other Spanish-speaking markets.

There are no recruitment travel responsibilities, although the coordinator will help organize and host international visiting families and familiarization tours for representatives and agents. This is an important role with a direct bearing on the college's international enrollment and revenue goals.

Essential Job Duties

Serve as the day-to-day interface between Emerson's international recruitment network (representatives, agents, and school counselors) and internal offices and services, including undergraduate admission and the Office of International Student Services (OISS), so that questions, documents, and decisions move smoothly in both directions

Monitor and shepherd international applicants through each step of the admission process, from inquiry and application through document verification, admission, deposit, Form I-20, and visa preparation, identifying missing items and bottlenecks and following up through the network

Keep representatives and agents informed of the progress of their students by preparing and sending regular status reports and timely follow-up, since external partners do not have direct access to the college's admission system (Slate)

Support representatives and agents in their communication with prospective students and families by providing accurate, current information on Emerson programs, application requirements, deadlines, credit recognition, and processes, and by helping turn these into clear, step-by-step guidance suited to local audiences

Communicate in written and spoken Spanish with representatives, agents, and partner schools, and prepare or review Spanish-language messages, materials, and documents as needed

Gather, verify, and organize the information needed for admission decisions (such as academic records, English proficiency, and financial documentation), apply the college's established rules and criteria, and prepare recommendations for full admission for review and decision

• Work with designated school officials (DSOs) and OISS to hand off admitted students for Form I-20 issuance, and help representatives and agents understand the I-20 and visa steps and timelines, referring immigration questions to the DSOs
• Maintain accurate applicant records, including attribution to the correct representative or agent, and contribute data and observations to regular funnel and market reporting, flagging trends, bottlenecks, and recurring questions
• Organize and facilitate on-campus visits for international visiting families and familiarization tours for representatives and agents, in coordination with colleagues
• Participate in virtual information sessions, webinars, and network meetings as required
• Participate in projects as required

Qualifications

• Qualifications are deemed required or preferred and represent what is needed to effectively perform job.
• Bachelor's degree or equivalent experience required
• Professional proficiency in English and Spanish, written and spoken, required
• 1-3 years of professional experience in international admission, international education, enrollment services, college admissions, partner or agent liaison, or another service-oriented office working with people across cultures, required
• Experience living, studying, or working in more than one country or culture preferred

Working knowledge of Portuguese preferred

• KNOWLEDGE, SKILLS, AND ABILITIES - May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job.
• Willingness and ability to learn U.S. international student processes, including the Form I-20 and the student visa process, required; prior familiarity preferred

Proven ability and agility communicating online, including video conferencing, direct-message platforms, and email, with an appreciation of local preferences and limitations (for example, Google services are not available in the People's Republic of China) required

• Excellent written communication skills, including the ability to write clear, courteous, and concise status reports and follow-up for readers whose first language is not English
• Exceptional accuracy and attention to detail required
• Ability to apply established rules and criteria consistently, and to recognize when to refer an exception or question to the appropriate colleague
• Superior interpersonal skills and the ability to build trust with both external partners and internal colleagues, acting as a bridge between them
• Cultural awareness and sensitivity to differing expectations, communication styles, and regional contexts
• Self-starter with excellent organizational and follow-through skills, able to track many applicants and open items at once
• Good computer skills and the ability to learn new computer software and reporting tools easily
• Ability to plan and coordinate schedules, visits, and events
• Flexibility to hold virtual meetings outside standard hours to accommodate time zones required

Knowledge of Emerson College programs and services preferred

Physical Abilities

• This position is generally sedentary in nature, movement throughout the area is required from time to time.
• Ability to have continuous oral and written communication with representatives, agents, school counselors, co-workers and supervisors is essential.
• Repetitive movements, occasional lifting of up to 10 pounds, reaching, lifting, stooping and the ability to read a computer screen, detect color-coding and read fine print will be expected.

Work Environment

• Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
• General office conditions. Exposed to moderate noise levels
• Regular virtual meetings and correspondence with colleagues and partners across time zones, with occasional early-morning or evening hours

Compensation

$47,550.00 - $56,950.00 annually, commensurate with experience.

Grade of Position: 23-05E

Employment Category: Regular.

Scheduled Weekly Hours: 36.25

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.

Emerson Employment Categories influence work schedules, benefits eligibility, and time off policies. Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits, such as life and disability coverage and commuter offerings, are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.