International Logistics Agent

Key Responsibilities

• Order Lifecycle Management: Oversee the full order process-from initial receipt and negotiation to data entry, revision, and finalization-ensuring all details align with overseas production capabilities.
• Logistics & Compliance: Proactively monitor shipment schedules to ensure on-time delivery. Manage customs clearance, invoicing, and required shipping documentation.
• Relationship Management: Communicate effectively with customers, sales representatives, and internal departments. Attend regular meetings to review account health, troubleshoot logistics issues, and strategize for future growth.
• System & Data Proficiency:
• Leverage ERP system to generate, analyze, and audit reports for accuracy.
• Maintain order status within various customer portals and platforms.
• Utilize Excel to organize workflows, track tasks, and analyze data.
• Compliance Oversight: Master the specific requirements for assigned accounts by studying vendor guides and collaborating closely with our internal compliance team.
• Continuous Improvement: Resolve complex issues regarding order management, shipping, and billing independently.
• Technical Foundation: Maintain a functional understanding of order flow and the Electronic Data Interchange (EDI) process.
• Other duties as assigned.

Qualifications

• Experience & Education:
• Bachelor's degree in operations, supply chain, or a business-related field (preferred).
• 2-5 years of experience in import, logistics, or supply chain management.
• Required Skills:
• Attention to Detail: Proven ability to manage complex data with high accuracy.
• Independence & Collaboration: Capable of working autonomously with minimal supervision while thriving in a team environment.
• Communication: Exceptional customer service and salesmanship skills.
• Tech Savvy: Proficiency in Microsoft Excel and experience navigating ERP or customer management portals.

Additional information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, activities, and reporting may change at any time with or without notice.