INTERVIEWING CLERK - 60020259
- Location
- Florida
- Listed
- Yesterday
About the role
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- INTERVIEWING CLERK - 60020259
- Date: Nov 5, 2026
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- Requisition No: 882696
- Agency: Children and Families
- Working Title: INTERVIEWING CLERK - 60020259
- Pay Plan: Career Service
- Position Number: 60020259
- Salary: $1,336.92 Biweekly
- Posting Closing Date: 11/08/2026
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About the role
This is work interviewing and/or determining eligibility of persons applying to receive assistance from government programs and agency resources, such as public health and social services programs, by: Effectively assisting customers in the Customer Service Center in accordance with the Department's Performance Management Plan.
- Effectively assessing customers' needs.
- Referring customers to community agencies as appropriate.
- Timely and accurately escalating customers' complaints/inquires as appropriate.
- Documenting customers' records timely and in accordance with departmental procedures.
- Assisting customers with completion of online or paper applications.
- Assisting customers with My ACCESS Accounts.
- Effectively communicate with internal and external customers as by departmental procedures.
- Effectively maintaining customer lobby log in accordance to Performance Management Plan.
- Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits
Requirements
Note
All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on the State of Florida Employment Application. Responses to qualifying questions will be credited only if verifiable by skills and/or experience listed on the employment application, including specifically required customer service and computer skills. Applicants who do not answer the position qualifying questions will not be considered for this position.
Only State of Florida Applications will be accepted
- Must have at least 2 years of clerical experience in an office setting.
- Must have more than 1 year of customer service experience.
- Must have more than 1 -3 years of computer experience.
- This position requires a security background check and participation in direct deposit.
- Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
- Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
- The salary is non negotiable at $1260.00 Biweekly.
Analyzing Data or Information
- Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.
- Assisting and Caring for Others
- Providing assistance or personal care to others.
Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.
Getting Information Needed to do the Job
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating With Persons Outside Of the Organization
Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
Interpreting Meaning of Information to Others
Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.
Making Decisions and Solving Problems
Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.
Monitoring and Controlling Resources
Monitoring and controlling resources and overseeing the spending of money.
Judging Qualities of Things, Services, People
Making judgments about or assessing the value, importance, or quality of things or people.
Examples of Knowledge, Skills and Abilities
- Speaking
- Talking to others to effectively convey information
- Judgment and Decision Making
- Weighing the relative costs and benefits of a potential action
- Active Listening
Listening to what other people are saying and asking questions as appropriate
- Information Gathering
- Knowing how to find information and identifying essential information
- Problem Identification
- Identifying the nature of problems
- Reading Comprehension
Understanding written sentences and paragraphs in work related documents
- Service Orientation
- Actively looking for ways to help people
- Writing
Communicating effectively with others in writing as indicated by the needs of the audience
- Information Organization
- Finding ways to structure or classify multiple pieces of information
- Identification of Key Causes
- Identifying the things that must be changed to achieve a goal
- English Language
Additional information
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Therapy and Counseling
Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects
- Clerical
- Knowledge of administrative and clerical procedures and systems
- Computer
- Knowledge of computer software including applications
VETERANS’ PREFERENCE.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.
Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here
. All documentation is due by the close of the vacancy announcement.
- Location: DAYTONA BEACH, FL, US, 32114
- DAYTONA BEACH, FL, US, 32120
- DAYTONA BEACH, FL, US, 32118
- SOUTH DAYTONA, FL, US, 32119
- DAYTONA BEACH, FL, US, 32117
- DAYTONA BEACH, FL, US, 32124
- Nearest Major Market: Daytona Beach
- Apply Now »
Equal opportunity and legal notices
The State Personnel System is an E-Verify employer. For more information click on our
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
From State of Florida's careers page, first listed on Rolev.ai on November 9, 2026. Rolev.ai is not the employer.
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Common questions
Where is the INTERVIEWING CLERK - 60020259 job at State of Florida located?
This INTERVIEWING CLERK - 60020259 position at State of Florida is located in Florida. Always check State of Florida's application page for specific state eligibility or relocation policies.
How do I apply for the INTERVIEWING CLERK - 60020259 position at State of Florida?
This listing links directly to State of Florida's application page. You can apply directly on State of Florida's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.