Investment Operations Analyst Manager

About the role

Axos Business Center, Corp

About This Job

Axos Bank is seeking an experienced Manager to oversee Observability & Performance Engineering. You will primarily be responsible for leading the strategy, implementation, and ongoing optimization of enterprise observability capabilities across applications, networks, and infrastructure. This role is a hands-on technical leader and people manager with deep expertise in observability, ensuring end to end visibility, rapid root cause analysis, and improved digital experience for customers and internal users.

This leader partners closely with Business Stakeholders, Application Development, SRE, Infrastructure, Network, and Security teams to drive proactive monitoring, reduce mean time to detect (MTTD) and mean time to resolve (MTTR), and support highly available, scalable, and resilient platforms.

This role also oversees the "Release Management" team. The Release Management team, managed by an Operations Manager reporting to this role, ensures compliance with documented policies and controls, relative to change management software releases.

Responsibilities

Observability Strategy & Leadership

• Own and evolve the enterprise observability strategy across application performance, network experience, and log/metric analytics.
• Define standards, best practices, and operating models for AppDynamics, ThousandEyes, and Splunk usage across teams.
• Translate business and customer experience objectives into measurable observability KPIs and dashboards.
• Act as the senior technical escalation point for complex performance and availability issues.

Platform Ownership & Engineering

• Lead the design, deployment, and optimization of Cisco AppDynamics for application performance monitoring, business transaction visibility, and deep diagnostics.
• Ensure tight integration between AppDynamics, ThousandEyes, and Splunk to enable full-stack correlation and faster root cause analysis.
• Drive automation, alert tuning, and noise reduction to improve signal quality and operational efficiency.
• Oversee implementations for network path visibility, SaaS monitoring, endpoint experience, and external dependency monitoring.
• Understand and leverage Splunk for centralized logging, metrics, alerting, and correlation across applications.

Incident Management & Operational Excellence

• Partner with SRE, NOC, and Incident Management teams to improve incident detection, triage, and post-incident analysis.
• Establish runbooks, dashboards, and workflows that enable proactive detection of performance and availability risks.
• Lead root cause analysis efforts for major incidents and ensure actionable remediation plans are implemented.
• Continuously improve platform reliability, scalability, and observability maturity.

People Management & Collaboration

• Manage, mentor, and grow a team of observability and performance engineers.
• Set clear goals, provide coaching, and develop technical depth across the team.
• Collaborate with application development, infrastructure, network, security, and vendor partners.
• Serve as a trusted advisor to senior technology leaders on observability, performance, and resilience.

Vendor & Stakeholder Management

• Act as the primary technical liaison with Cisco, Splunk, and related vendors.
• Oversee licensing usage, platform roadmap alignment, and vendor-led optimization initiatives.
• Support audits, compliance, and governance requirements related to monitoring and logging.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 7+ years of experience in application performance monitoring, observability, or production operations.
• 3+ years of experience managing or leading technical teams.
• Deep, hands-on expertise with Splunk (Search, dashboards, alerts, log and metric ingestion)
• Experience supporting mission-critical, customer-facing applications in regulated or high-availability environments.

Preferred

• Experience in financial services, banking, or other highly regulated industries.
• Familiarity with SRE practices, SLIs/SLOs, and error budgets.
• Experience integrating observability tools with CI/CD pipelines and incident management platforms.
• Certifications in Splunk, AppDynamics, ThousandEyes, cloud platforms, or ITIL.
• Strong executive communication and ability to translate technical insights into business impact.

Pre-Employment Background Check, Medical, and Drug Test

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment medical and drug screening.

Job Functions and Work Environment

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.