Invoice Acquisition Specialist

About the role

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI.

With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected.

Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

As an Invoice Acquisition Specialist you will provide utility and invoice management services to a portfolio of clients. Clients choose Entrata to manage their community utility bills and generate individual resident invoices in a timely and accurate manner. A successful Invoice Acquisition Specialist will maintain our high standards for accuracy while ensuring the timely receipt of all of our client’s invoices.

This position is hybrid and requires working on-site at our Lehi office once per week.

Responsibilities will include

• Overseeing a portfolio of clients by tracking their monthly invoices and ensuring timely receipt of those invoices
• Optimizing invoice receipt method to ensure the fastest receipt possible
• Coordinating with utility providers to resolve discrepancies, discrepancies, and invoice-related issues
• Scanning physical invoices received through the mail daily
• Ensure compliance with tax regulations, accounting standards, and company policies
• Assisting team members, as needed, to fulfill their job duties
• Partnering with other departments when taking on new properties to ensure a smooth transition
• Collaborating with Utility Service Manager and other internal teams to ensure client needs are met
• Meeting department metrics and KPI's
• Participate in the development and implementation of best practices for invoice management
• Communicate with client during implementation via email and phone

Minimum Qualifications

• High school diploma or equivalent
• Proficiency in Google Office Suite
• Strong attention to detail and data accuracy
• Excellent communication and interpersonal skills
• Ability to deliver quality results with strict deadlines
• Excellent problem solving skills and attention to detail
• Self-motivated with or without supervision; a healthy desire to constantly succeed
• Ability to work well with others in a team setting

Preferred Qualifications

• Utility experience
• Accounting experience, specifically accounts payable
• Associate's or bachelor's degree in finance, accounting, or a related field.
• Experience with invoice processing software or accounting software (e.g., QuickBooks, SAP).
• Knowledge of tax regulations and accounting principles.
• Prior experience in a property management or real estate industry.
• Ability to handle a high volume of invoices and meet deadlines in a fast-paced environment.
• Experience using Zendesk

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
• Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
• HSA/FSA options and employer-paid disability benefits provided for eligible employees.
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
• Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
• Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
• Bi-annual swag drops for employees
• Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.
• It’s a great place to work! Will you join us?