IR Dept Coordinator, UofL Hospital, 7a-3:30pm

About the role

• Primary Location: UofL Hospital - UMC
• Address: 530 South Jackson Street Louisville, KY 40202
• Shift: First Shift (United States of America)

Job Description Summary

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.

With more than 12,000 team members-physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals-UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Position Summary and Purpose

As the IR Department Coordinator for the Imaging Department the candidate will possess outstanding time management and multi-tasking skills. The candidate will be point of contact for IR Scheduling Coordinators, physicians, department leaders, as well as internal & external customers. The candidate will have a passion for patient care and inspire confidence with their timely and professional delivery of services. The candidate will thrive in high-pressure, fast-paced environments. The candidate will have excellent communication skills.

Essential Functions

• Oversees the flow of patient intake for the Imaging Department.
• Serves as central point of contact for internal and external customers.
• Coordinate specialized and invasive exams offered by the Imaging department, facilitating scheduling between the Radiologist and the Nursing staff.
• Schedule specialized exams for Nuclear Medicine department, coordinating these with outside agencies and nursing staff.
• Schedule exams offered by the Interventional Radiology Department utilizing the required system(s) for the position and in accordance with scheduling guidelines within the department.
• Verify correct patient demographics to include name, address, phone number, and insurance.
• Be familiar with procedures, time, and staff performing specific procedure and any special instructions associated with the exam.
• Enter patient charges into appropriate system in a timely and accurate fashion.
• Communicate required scheduling information including necessary preps to the physicians' offices, providers, staff, and patients.
• Familiar with the physicians utilizing departmental services, their staff, specialty, and or unique needs.
• Utilizes Qgenda to schedule cases according to MD availability
• Expediting patient exams by transporting lab specimens to appropriate area.
• Deliver/retrieve equipment to/from Lab, Pathology, Pharmacy, CSR, & General Stores.
• Operate phone system and project a clear and precise voice.
• Uses outstanding customer experience skills to project a positive image of the hospital and department.
• Organize the work area, assess for supplies and equipment necessary to perform daily functions.
• Respond to calls, pages, routes messages to appropriate staff.
• Perform other duties as assigned.

Other Functions

• Maintain compliance with all company policies, procedures and standards of conduct.
• Comply with HIPAA privacy and security requirements to maintain confidentiality at all times.
• Performs other duties as assigned.

Job Requirements

(Education, Experience, Licensure and Certification)

Education & Training: High School diploma or GED required.

• Experience: One year in a hospital and previous clerical experience preferred.
• Outstanding interpersonal communication skills.
• Medical terminology desired.
• Experience with Cerner scheduling, verifying and canceling exams preferred.

License & Certification: None

Knowledge, Skills, and Abilities critical to this role

Language Ability

Outstanding interpersonal communication skills. Medical terminology desired.

Reasoning Ability

• Able to critically think through complex patient situations, process improvements, evidence-based practice.
• Able to assist others in developing clinical reasoning skills.
• Computer Skills: Ability to learn and use new programs. Proficient with Word & Excel

Additional Responsibilities

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
• Maintains confidentiality and protects sensitive data at all times.
• Adheres to organizational and department specific safety standards and guidelines.
• Works collaboratively and supports efforts of team members.
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.

UofL Health Core Expectation

At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:

• Honoring and caring for the dignity of all persons in mind, body, and spirit
• Ensuring the highest quality of care for those we serve
• Working together as a team to achieve our goals
• Improving continuously by listening, and asking for and responding to feedback
• Seeking new and better ways to meet the needs of those we serve
• Using our resources wisely
• Understanding how each of our roles contributes to the success of UofL Health