ISP Engineer

About the role

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

The ISP Engineer is responsible for projects and tasks related to the transport and central office engineering. This position includes responsibility for design, and planning for maintenance, improvements, capacity, and upgrades for the relevant systems. The ISP Engineer is responsible for executing projects to augment and enhance the network.

Essential Job Functions

• Plans, designs, and coordinates complex network augments and rearrangements to the existing network.
• Responsible for maintaining spares inventory, network redundancy and sufficient capacity in transport and access network systems.
• Responsible for working on central office facilities, utilities, infrastructure, and related systems.
• Provide technical assistance and support to other teams for major systems improvements.
• Mentor coworkers in new technology
• Responsible for network availability, capacity planning and reporting
• Manage customer issues by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction.
• Create detailed engineering plans and drawings for transport/access networks and peripheral 3rd party touch points for Central Office, Hut and Cabinet environments.
• Interpret general network diagrams and site survey information to determine placement of new equipment, parts required for installation, cables type and connections, power equipment needs.
• Create engineering work packages including scope of work, material lists, provisioning details, installation details, network diagrams and installation notes.
• Participate in safety program and in ongoing development of company-wide policy.
• Responsible for performing central office installation and repair work.
• Work with customers with complex services, troubleshooting, and interoperability testing.
• Participate in an on-call rotation.
• Must be able to work off shift hours.

Performs all other related duties as assigned by management.*

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.

Knowledge, Skills, and Abilities

• Knowledge of rural and competitive telephone operations and subscriber services preferred.
• Experience with central office installation, maintenance, and repair work, DC power systems, SONET network systems, DSL and Fiber Access equipment, and DWDM, OTN, and Carrier Ethernet technologies.
• Experience with design, planning, documentation and maintenance of fiber and coaxial plant.
• Optical network installation and implementation experience required.
• Knowledge of current architectures being deployed Metro Ethernet, GPON, DWDM.
• Knowledge of industry standards and best common procedures.
• Knowledge of DC power, batteries, and generator maintenance.
• Problem solving and network troubleshooting skills.
• Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.
• Ability to follow written and oral instructions.
• Ability to pay close attention to detail and schedules.
• Ability to effectively function as a team player.
• Ability to work nights and weekends when required.
• Understanding of various engineering practices and procedures required.
• Knowledge of Adtran/Calix access and transport systems a plus.
• Travel all over NY including Albany and Utica required
• Must have a valid driver’s license.

Education and Experience

• Education: 2- or 4-year technical degree preferred, high school diploma required.
• Experience: Minimum of five years of relevant technical experience.
• Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.