Issue Management / Warranty (Automotive) Engineer

About the role

We're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life-from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group-57,000+ engineers in 30 countries-we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you'll collaborate on some of the world's toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

Job Summary

• The Issue Management Engineer is responsible for leading the intake, documentation, coordination, and resolution of engineering-related issues across all vehicle families and development phases.
• Acting as a central point of contact, this role ensures that issues-whether identified during validation, HIL testing, PWB, or in-market performance (IOP, QFS, IQS, warranty)-are properly tracked and resolved.
• The role supports cross-functional alignment and accountability throughout the engineering lifecycle and into post-production.

Key Responsibilities

Issue Management

• Own the issue intake process for both pre-production and post-production phases.
• Capture and prioritize issues from multiple sources: testing teams, validation reports, manufacturing feedback, customer service, warranty data, etc.
• Ensure accurate logging of issues in the GIM system including root cause, responsible parties, and resolution timeline.

Coordination and Communication

• Serve as liaison between engineering, validation, quality, manufacturing, and customer support teams.
• Facilitate regular cross-functional meetings to review open items, assign actions, and track progress.
• Support escalations and provide clear status updates to stakeholders and leadership.

Data Management & Reporting

• Maintain dashboards and reporting tools to monitor issue trends, open item aging, and resolution rates.
• Present periodic reports to management on issue status, emerging patterns and areas requiring attention.
• Issues documentation on problem definition, root cause analysis, interim and permanent corrective actions.
• Summarize the issues to be understandable for technical and non-technical stakeholders.
• Prepare glidepaths for the Issue Resolution tickets to show the forecast and progress of the team.
• Lead the lessons-learned process to document preventive measures for future issues.

Team Leadership & Structure Alignment

• Work within a team structure organized by Vehicle Family and Lifecycle Phase.
• Provide guidance and technical oversight to team members supporting both development and field issue resolution.
• Collaborate with other teams (e.g., Warranty Improvement team / Quality teams) to align practices, share insights, and avoid duplication of efforts.

Qualifications

• Bachelor's degree in mechanical, Electrical, Systems Engineering, or related field (Master's preferred).
• 5+ years of experience in automotive engineering, quality, or validation environments.
• Demonstrated experience with issue tracking systems and related tools.
• Knowledge of automotive development and testing processes, including HIL, validation, and launch readiness.
• Familiarity with field performance metrics (IOP, IQS, QFS, warranty analysis).
• Knowledge of quality tools (APQP, PPAP, DFMEA, PFMEA).
• Strong communication and organizational skills with the ability to influence across teams.
• Experience working with cross-functional and global teams.
• Lessons learned documentation with cross-functional team.
• Preferrable to have experience in the Client Engineering Releasing Process.

Key Competencies

• Strong analytical and problem-solving skills.
• Process-oriented with attention to detail and documentation.
• Ability to manage multiple issues and drive them to closure under tight timelines.
• Comfortable navigating ambiguity and coordinating across technical and non-technical stakeholders.
• High ownership, teamwork and accountability.
• APQP/PPAP, DFMEA/PFMEA experience.
• Lessons learned documentation experience.
• Experience with automotive electrical and electronic systems.

Value to the Organization

• Acts as a safeguard for quality and performance by ensuring no critical issue is overlooked.
• Reduces risk to program launches and in-field reliability.
• Drives systemic improvements and cross-functional accountability.
• Enables data-driven decision-making through structured issue tracking and reporting.

Additional information

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