IT Business Operations Associate

Role Summary

Are you an organized, analytical professional who enjoys improving processes, working with data, and supporting programs that make an organization more effective? As an IT Business Operations Associate, you will play an important role in supporting the financial, operational, and workforce priorities of our technology organization.

In this highly collaborative role, you will work across vendor management, financial planning and analysis, and learning and development. You will help coordinate vendor payments, analyze technology spending, support budgeting and forecasting, and contribute to programs that build employee skills and strengthen the technology workforce.

This is an excellent opportunity for someone early in their career who wants broad exposure to technology business operations and the chance to develop experience across finance, vendor management, data analysis, process improvement, and workforce enablement.

This role reports to the Director of IT Business Operations.

This hybrid position will be based out of our Kansas City, MO office.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without visa sponsorship, now or in the future.

How You Will Make an Impact

Business Operations and Vendor Management

• Coordinate the end-to-end processing of vendor invoices, payment approvals, and billing inquiries.
• Partner with technology vendors, staffing providers, and consulting firms to support invoicing and payment activities.
• Track invoice approvals, investigate billing discrepancies, and help resolve payment issues.
• Maintain accurate vendor records, billing contacts, and operational documentation.
• Support contract administration and vendor governance activities.
• Monitor and manage incoming business operations requests.
• Identify opportunities to simplify processes, improve efficiency, and strengthen the overall vendor experience.

Financial Planning and Analysis

• Support annual budgeting, forecasting, and financial planning activities.
• Assist with monthly financial reporting and variance analysis.
• Create reports and dashboards that provide visibility into technology spending, labor costs, contractor expenses, and vendor investments.
• Analyze financial data to identify trends, potential risks, and cost-optimization opportunities.
• Contribute to Technology Business Management, FinOps, and cost-transparency initiatives.
• Prepare presentations, reports, and supporting materials for technology leaders and executives.

Learning, Development, and Workforce Enablement

• Coordinate learning and development programs for technology employees.
• Maintain training records, participation information, and program metrics.
• Support onboarding, career development, skills assessment, and workforce development initiatives.
• Coordinate program communications, awareness campaigns, and employee engagement activities.
• Help organize technology community programs, workshops, office hours, and learning events.
• Evaluate program results and recommend improvements based on feedback and participation data.

What You Bring to the Team (Required)

• Bachelor's degree in business, finance, accounting, human resources, management information systems, organizational development, or a related field.
• Strong analytical, critical-thinking, and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and collaborate effectively with a variety of partners.
• Proficiency with Microsoft Excel, PowerPoint, and other Microsoft 365 applications.
• Demonstrates the American Century Investments Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitively Driven.

Additional Assets (Preferred)

• One plus years of professional experience in business operations, finance, project coordination, learning and development, or a related area.
• Experience supporting budgets, forecasts, financial reporting, or variance analysis.
• Exposure to vendor management, invoicing, procurement, or contract administration.
• Experience with Power BI or other data visualization tools.
• Experience supporting employee training, learning programs, or workforce development initiatives.
• Familiarity with technology organizations or IT operations.
• General knowledge of financial analysis, Technology Business Management, FinOps, or workforce planning concepts.

The above statements are not intended to be a complete list of all responsibilities, duties, and skills required.

What We Offer

• Competitive compensation package with bonus plan
• Generous PTO and competitive benefits
• 401k with 5% company match plus annual performance-based discretionary contribution
• Tuition reimbursement, formal mentorship program, live and online learning

• Learn more about our benefits and perks.
• Employees are required to be in the office on a scheduled frequency. Adherence to this schedule is essential to fulfilling the expectations of the role.
• #LI-Hybrid
• American Century Proprietary Holdings, Inc. All rights reserved.