IT Client Services Team Lead

About the role

• Type of Requisition: Regular
• Clearance Level Must Currently Possess: None
• Clearance Level Must Be Able to Obtain: None
• Public Trust/Other Required: BI Full 6C (T4)
• Job Family: Technical Support Services

Job Qualifications

Skills: Asset Management, Program Management, Verbal Communications

Itil 4

• Managing Professional (ITIL MP) | PeopleCert - PeopleCert
• Experience: 10 + years of related experience
• US Citizenship Required: Yes

About the role

We are currently seeking a hands on IT Client Services Manager / Team Lead who will provide oversight in areas Deskside Support, Inventory Management, in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality.

This role will manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow. The Client Services Team Lead will ensure the deskside support, and executive support staff uses the required tools and software to identify, document, track and resolve reported problems. The successful candidate will also provide a productive and motivating working environment and address any issues/disputes from customers or clients.

Required Qualifications

• A bachelor’s degree in information technology, Business Administration, or a related field or an additional 4 years of experience is required.
• 10+ years’ experience performing IT hardware asset management functions and responsibilities in a large enterprise.
• ITIL 4 or ITIL 5 Managing Professional or Strategic Leader Certification and a current HDI certification is a customer requirement to be considered for this role.
• Strong understanding of IT asset lifecycle management and software license management is crucial.
• Ability to quickly resolve unexpected IT challenges.
• Strong organizational and project management skills to handle complex asset lifecycle tasks.
• Excellent verbal and written communication to collaborate with technical and non-technical stakeholders.
• Ability to analyze data to identify trends, optimize spending, and report on asset status.
• Proficiency with IT asset management software, inventory management, and data analysis tools like Microsoft Excel.
• Previous experience supporting large federal cutomers / agancies is highly desired.

Gdit Is Your Place

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Pay and benefits

The likely salary range for this position is $122,275 - $165,431. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

• Scheduled Weekly Hours: 40
• Travel Required: Less than 10%
• Telecommuting Options: Onsite
• Work Location: USA VA Arlington

Total Rewards at Gdit

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.